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NetSuite · 1 day ago

Consulting Technical Manager (Individual Contributor) – NetSuite ACS – General Business

United States

Full-time

Onsite

Mid, Senior Level

$98K/yr - $200K/yr

6+ years exp

NetSuite is a leader in cloud solutions, focusing on reinventing customer engagement through their Advanced Customer Support services. The Consulting Technical Manager will lead solution design and implementation, ensuring high quality and integrated software solutions for customers, while collaborating with various teams to address and remediate customer needs.

Cloud ComputingComputerCRMiOSSaaSSoftware

Responsibilities

Anticipate in the identification and documentation of customer’s NetSuite value gaps leveraging our proprietary SuiteReview methodology

Participate in driving the approach to remediate gaps, and consensus with the Customer of same

Work with customers to remediate highest priority gaps

Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team

Define detailed functional requirements for automations and integrations to NetSuite

Work with TS team to design and unit test automations and integrations

Perform quality reviews of deliverables developed by other team members

Continue to increase product knowledge and pursue relevant certifications

Collaboration with other ACS teams, including TS, Point-of-sale (POS), Commerce, OpenAir, and Premier and/or Platinum Support

Follow essential internal business processes aligned toward delighting our Customers

Qualification

NetSuite consulting experienceNetSuite ERP FinancialsRevenue Recognition complianceExternal consulting experienceDefining requirementsFinance backgroundNetSuite certificationsCommunication skillsProject leadership experience

Required

6+ years of NetSuite consulting experience relevant to this position

Undergraduate degree or equivalent experience

Product or technical expertise relevant to practice focus

Ability to communicate effectively

Ability to build rapport with team members and clients

Ability to travel as needed

Preferred

6+ years of overall relevant domain experience in Financial, Manufacturing, Warehouse & Distribution, Retail, Healthcare, Software/Services, or Not-for-Profit vertical markets

Strong NetSuite ERP Financials solution implementation and/or administration experience

Working knowledge of Revenue Recognition compliance

6+ years external consulting role experience with sustained C-suite interactions

Experience with defining requirements for complex customizations and integrations

Strong communication skills

Ability to evolve Customer business processes based on leading practices

Passion for driving Customer satisfaction

Project and/or team leadership experience

Finance and/or Accounting professional and/or academic background a plus

NetSuite ERP Consultant or other relevant product certifications a plus

Ability to travel on a modest to moderate basis, as appropriate

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.

Accrued Vacation is provided to all other employees eligible for vacation benefits.

For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week.

Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire.

Refreshes each calendar year.

Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance