Origami Risk · 10 hours ago
Engagement Manager
Atlanta, GA
Full-time
Hybrid
Senior Level
7+ years expOrigami Risk is a company that delivers single-platform SaaS solutions for risk management. The Engagement Manager will oversee project leadership and delivery, ensuring successful execution of enterprise projects, aligning teams, and maintaining client satisfaction throughout the project lifecycle.
InsuranceRisk ManagementSaaSSoftware
Responsibilities
Manages the day-to-day health of the client relationships within their project portfolio
Ensures customer satisfaction targets are met for in-flight projects
Supports and drives the actions of project team members, with authority to make resourcing decisions, in-line with defined process & protocol and in collaboration with senior leadership
Manages resource allocations and collaborates with the PM and resource managers across the business to ensure the project is staffed for successful, on-budget execution
Serves as the project owner and primary point-person with the client, involved third parties, and other key stakeholders
Stewards and governs the project per defined processes to ensure success and mitigate risks through all phases of the project lifecycle, including scoping & requirement gathering, design, technical delivery, testing, go-live, and transition to post-implementation
Intervenes and escalates with urgency and rigor when encountering a difficult client situation, technical limitation, cost overrun, etc.; course-corrects projects to get them back on plan
Provides consultative guidance and functional and domain expertise (SME) to the client, third parties, and project team
Ensures project delivery meets or exceeds established profitability and efficiency targets
Maintains high standards of data quality to drive service team performance metrics and inform accurate executive reporting
Manages change control and scope creep by partnering with PMs and technical resources to ensure scope increases are estimated, documented, and communicated to clients, and reflected in all project budget calculations
Serves as Deputy Director in ESC, shaping the project narrative and guiding client engagement and decision-making. Collaborates with PMs to ensure ESC presentations are strategically crafted, with content finalized and circulated at least 24 hours in advance
Ensures technical delivery teams proactively provide PMs with accurate dependency details, estimates, and due dates. Intervenes when issues arise or escalations occur to drive timely corrective actions
Provides timely, constructive performance feedback, both verbally and in writing, to project team members, sharing insights with their people leaders as needed. Acts as the primary point of contact for client feedback related to individual performance, proactively addressing concerns or praise. Informs performance evaluations and calibrations where applicable
Coordinates and escalates product and development items relating to the projects within their portfolio, in-line with defined processes
Makes decisions on the handling of approved Origami investments within published thresholds
Manages and resolves conflict amongst team members and escalates to people managers as needed
Identifies potential expanded sales opportunities and notifies and coordinates with the account management team
Signs off on resource allocations for their assigned projects
Reviews and pre-approves project estimates before inception read-outs, and provides recommendations to the Director for final approval
Provides innovative ideas for ongoing continuous improvement and evolution of the delivery model, processes, and professional services organization
Records hours worked in accordance with Origami's time entry policy
Qualification
Required
Bachelor's Degree in Computer Science, Computer Engineering, or business-related field
7–10 years of experience in client-facing project management roles, or technology consulting
Proven track record of managing complex client engagements and delivering technology solutions
Experience working with cross-functional teams including engineering, product, and sales
Strong understanding of project lifecycle, budgeting, and resource planning
Strong attention to detail
Excellent verbal and written communication skills, including executive-level reporting
Ability to resolve conflicts, manage risks, and drive decision-making
Advanced Microsoft Office suite skills
Preferred
Insurance industry experience preferred
Benefits
Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
Paid Time Off – Flexible options plus 10 paid company holidays where available
Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
Generous family leave options—including adoption and foster care placements
Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
Retirement Savings – 401(k) with company match up to 4%
Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
Education Assistance Program – to help colleagues pursue industry/role-specific certifications
Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage
Flexible PTO not available in California or the UK
Company
Origami Risk
Origami Risk operates as a web-based software provider for the Risk and Insurance Industry.
501-1000 employees
H1B Sponsorship
Origami Risk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Spectrum Equity
2018-03-19Private Equity
Leadership Team
Robert Petrie
Co-Founder, CEO and Board Chairman
Recent News
Company data provided by crunchbase