Sterling Search Partners ยท 10 hours ago
Inside Sales Specialist
Birmingham, AL
Full-time
Onsite
Entry Level
1+ years expSterling Search Partners is assisting a growing client in Birmingham with their search for an Outbound Customer Service Representative. This role is responsible for proactively contacting customers to schedule service appointments and improve customer retention, ultimately driving revenue for the company.
Staffing & Recruiting
Hiring Manager
Peyton Lockett
Responsibilities
Make outbound calls to existing and potential customers
Schedule service appointments for HVAC, plumbing, electrical, or other home services
Follow up on unsold estimates and service recommendations
Re-engage past customers for maintenance, seasonal services, or promotions
Confirm upcoming appointments and reduce no-shows
Accurately enter and update customer information in CRM or dispatch software
Identify customer needs and recommend appropriate services or maintenance plans
Handle basic customer questions and route complex issues appropriately
Meet or exceed daily call, booking, and conversion goals
Maintain a professional, friendly, and helpful tone on all calls
Qualification
Required
High school diploma or equivalent (required)
Strong communication and listening skills
Comfortable working in a fast-paced, metrics-driven environment
Basic computer skills and experience with CRM or scheduling software
Ability to handle objections and stay positive on outbound calls
Preferred
1+ year experience in outbound calling, customer service, call center, or inside sales preferred
Experience in home services (HVAC, plumbing, electrical, etc.) is a plus
Company
Sterling Search Partners
Sterling Search partners is a specialized staffing company dedicated to creating the best professional match for your unique needs.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Traci Lockett
Partner
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