DEX Imaging · 14 hours ago
IT Help Desk Tier 1
Tampa, FL
Full-time
Onsite
Entry Level
2+ years expDEX Imaging is a national leader in document handling and managed IT services, seeking a Tier 1 IT Helpdesk Agent who enjoys problem-solving and helping people. In this role, you will be the first point of contact for internal teams and clients, troubleshooting tech issues and supporting users with their IT needs.
Business Development
Responsibilities
Be the go-to person for IT help via phone, email, and ticketing system
Troubleshoot hardware, software, and network issues using smart questions and diagnostic tools
Support audio and video setups in conference rooms (yes, you’ll save meetings)
Keep tickets moving and resolved within 24–48 hours
Help users connect to networks, VPNs, and wired connections
Install, update, and maintain software and devices
Follow best practices for security, processes, and documentation
Jump in on other projects as needed, we’re a team
Qualification
Required
A high school diploma or GED (required)
Clear and friendly communication skills—you can explain tech without the jargon
Adaptable mindset and willingness to learn new tools and systems
Ability to juggle multiple tasks and stay organized
Strong problem-solving and decision-making skills
Comfortable working independently and as part of a team
Basic technical troubleshooting skills and curiosity to learn more
Preferred
Technical education or 2+ years of IT helpdesk experience
CompTIA A+ certification
Experience with Windows, macOS, Google Workspace, and Microsoft 365
Experience with Mac and PC hardware, printers, scanners, and mobile devices
Experience with endpoint security or desktop protection tools
Benefits
Paid time off starts accruing after 90 days
Health benefits & 401(k) eligibility after 60 days
Medical, Dental, Vision, and Life Insurance
Paid holidays
A supportive team environment with room to learn and grow
Company
DEX Imaging
Create a privately-held dealership that focuses solely on quality service .
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-04-23Acquired
Leadership Team
Connie Fuell - Sr. Account Executive
SR.ACCOUNT EXECUTIVE
Evans Austin, MBA
Human Resources Business Partner
Recent News
Tampa Bay Business Journal
2025-03-10
2024-12-31
Business Journals
2023-05-22
Company data provided by crunchbase