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WM India · 1 day ago

Sales Retention Account Associate

Phoenix, AZ, United States

Full-time

Onsite

Entry Level

1+ years exp

WM India is seeking a Sales Retention Account Associate who will serve as a key point of contact for their Small/Medium business customers. The role focuses on retaining and growing the team's book of business through effective management of inbound calls and proactive customer outreach.

Information Technology & Services

Responsibilities

Communicates in a focused and compelling way that drives customers’ thoughts and actions

Utilizes appropriate change management processes to meet the demands of the sales role

Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities

Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment

Contributes to individual and shared responsibilities in a team environment

Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions

Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)

Analyzes reports as needed and/or handles general administrative duties as appropriate

Qualification

Business-to-business account managementInside sales experienceCustomer service experienceSalesforce.com proficiencyNegotiation skillsTeam collaborationEffective communication