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MUSC Health · 11 hours ago

Patient Collection Representative

Charleston, SC

Full-time

Onsite

New Grad, Entry Level

0+ years exp

MUSC Health is a leading healthcare provider and they are seeking a Patient Collection Representative. The role involves providing customer service for patients regarding their accounts and managing collection calls in a busy call center environment.

Health CareHospitalMedical

No H1B

Responsibilities

Handle inbound and outbound collection calls to and from patients. guarantors and third parties to effectively manage customer accounts, resolve patient questions, and provide customer service

Manage a heavy volume of Patient Accounts in a work queue environment, collecting accounts via online payments, promises, and payment plans while resolving any accounting issues, disputes, or customer complaints in a customer service-friendly and professional manner

Assist patients in completing and applying for financial assistance as needed

Update patient demographics, insurance information, and guarantor information to maintain accurate patient information

Accurately and consistently document all collection actions and fully document all collection conversations

Comply with all HIPAA privacy regulations and protect the confidentiality and privacy of patients and guarantors, and their personal financial records

Maintain compliance with federal and state regulations and organizational policies

Assist the office with administrative duties as needed, including typing, contacting insurance companies, researching documents, copying of records, handling mail, phone and email requests for insurance companies, attorneys, patients, and any other requests

Maintain and manage all incoming and outgoing mail

Other duties as assigned

Qualification

Medical office experienceCall center experienceCustomer service skillsTime managementTactful interactionDiscretionVerbal communicationWritten communication

Required

High School diploma or equivalent education required

Must have 6 months of experience working in a medical office setting, hospital patient accounting office, or AR or bad debt collection outsourcing firm

Must be familiar with information systems, demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, and demonstrate customer service recovery skills and the ability to deal with patients and staff in a tactful and diplomatic manner

Must exercise good judgment and discretion while following written and verbal instructions and policies

Must demonstrate the ability to handle a high volume of patient account calls, actions, and inquiries

Must be able to manage time efficiently, handle a high-volume work queue, and recover outstanding receivables at a competitive level with other staff

Continuous requirements are to perform job functions while standing, walking, and sitting

Ability to bend at the waist, kneel, climb stairs, each in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, and reach in all directions

Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment, and work indoors

Frequently list and/or carry objects weighing 20 lbs (+/-) unassisted

Lift from 36” to overhead, 15 lbs

Frequently work in dusty areas and confined/cramped spaces

Preferred

Call center or healthcare collection experience or healthcare patient accounting experience preferred

Company

MUSC Health

MUSC Health provides health-care services through its patient- and family-centered care, education, research, and various partnerships. It is a sub-organization of Medical University of South Carolina.

Founded in 1824

Charleston, South Carolina, USA

10001+ employees