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State of Maine · 10 hours ago

Senior Technical Support Specialist

Augusta, Maine

Full-time

Onsite

Senior Level, Lead/Staff

$72K/yr - $101K/yr

8+ years exp

The State of Maine's Department of Administrative and Financial Services is seeking a Senior Technical Support Specialist to join their Office of Information Technology. This role involves building and administering robust Linux systems, focusing on automation and collaboration with technical teams to enhance technology solutions for the state.

Art

No H1B

Responsibilities

Develop, test, and maintain Ansible playbooks, roles, and modules for infrastructure automation

Collaborate with cross-functional teams to define automation requirements and implement effective solutions

Optimize existing Ansible-based solutions for performance and scalability

Produce detailed documentation for system artifacts, workflows, and processes

Troubleshoot and resolve issues in Linux systems, Ansible scripts and automation workflows

Contribute to infrastructure as code integration and automation initiatives

Qualification

Linux system administrationAnsible developmentCloud ComputingScripting languagesInfrastructure as codeCybersecurity knowledgeProblem-solving skillsCommunication skillsAdaptability

Required

A minimum of 8 years of a combination of related post-secondary education, technical certifications, or technology related work experience

Strong understanding of mainstream Linux operating systems, configuration, maintenance and troubleshooting techniques

Strong understanding of system automation approaches and techniques

Strong system troubleshooting skills

Familiarity with cloud platforms (For example Oracle, Azure, AWS, etc.) and hybrid cloud strategies

Understanding of automation design, development methodologies, APIs, and system integration best practices

Familiarity with security frameworks and ability to apply policy when designing system configurations and automation processes

Proven experience with all aspects of Linux system administration, ideally Red Hat and/or Oracle

Proven success with Ansible development, including writing custom playbooks, roles, and modules

Proven experience administering Linux systems in both local and cloud data centers

Proficiency in scripting languages such as Python or Bash

Proven ability to learn and integrate code with external APIs to support system integration

Experience with infrastructure-as-code principles and tools

Excellent problem-solving and debugging skills

Ability to stay ahead of technology trends and adjust skills to meet evolving technology needs

Ability to assess system performance metrics, propose and implement solutions for improvement

Navigate large-scale enterprise IT environments with multiple stakeholders and competing priorities

Ability to effectively communicate technical concepts to non-technical audiences

Maintain IT solutions that adhere to legal, regulatory, and security standards

Preferred

Red Hat Enterprise Linux, Oracle Linux

Oracle Cloud Infrastructure

Networking fundamentals

Ansible architecture and development techniques

Source code control techniques

Identity & Access Management principles

Infrastructure vulnerability management

Data & Storage fundamentals

Benefits

Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.

Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).

Retirement Plan – The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program.

Living Resources Program – Navigate challenging work and life situations with our employee assistance program.

Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.