Veritas Global Protection Services, INC · 14 hours ago
Bilingual Spanish Customer Service Representative
Phoenix, AZ
Full-time
Onsite
Entry Level
$19/hr - $19/hr
2+ years expVeritas Global Protection Services, Inc is a rapidly growing Vehicle Service Contract company seeking a Bilingual Spanish Customer Service Representative to join their team. The role involves managing inbound and outbound calls, resolving customer issues, providing information on policy coverage, and ensuring timely document uploads for claims review.
Auto InsuranceFinancial ServicesInsurance
Responsibilities
Manage incoming calls and make outbound calls to customers requesting the necessary documents needed for the claims department to review as well as obtaining customer statements
Resolve customer issues or complaints
Advise customers regarding policy coverage and explain coverages on claims decisions
Upload all necessary documents into the appropriate claim(s) for review in a timely fashion
Communicate with claims department notifying them when documents, videos, pictures, etc. are received from the customer or repair facility
Qualification
Required
2-years of customer service experience
Fluency in English and Spanish (this position is for candidates who are fluent in English and Spanish)
Dedication to customer satisfaction
Customer service oriented with an ability to stay positive through different types of interactions with customers and team members
Excellent active listening skills and an empathetic voice and manner
Ability to thrive in a fast-paced environment through multitasking, all while keeping the customer at the center of your attention
Experience de-escalating situations involving dissatisfied customers
Experience with Microsoft office programs – Word, Excel, Outlook
High School Degree or GED equivalent
Preferred
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Experience working in a fast-paced environment
Experience working in the Automotive Industry
Experience handling Claims
Prior experience working for a Warranty Administrator
Ability to problem solve using critical thinking skills
Degrees, Certifications or specialized schooling in mechanics is a major plus but not required
Knowledge in using the programs AllData and Mitchell
Automotive industry knowledge (parts, sales, service advisers, mechanics, etc.)
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Veritas Global Protection Services, INC
Veritas Global Protection is an international company that offers vehicle service contracts, extended warranties, and other F&I products to dealers across the United States and the world.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase