Woodhouse Auto Family · 2 weeks ago
Customer Relations / Call Center Specialist - CDJR
Blair, NE
Full-time
Onsite
New Grad, Entry Level
$16/hr - $20/hrWoodhouse Auto Family is a company that operates 24 locations representing 22 renowned brands. They are seeking a Customer Relations / Call Center Specialist to interact with customers, address inquiries, and resolve complaints while acting as a bridge between customers and team members at their dealerships.
AutomotiveCustomer ServiceRetailTransportation
Responsibilities
Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services
Collects and enters orders for office supplies, and dealership needs
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
Ensures that appropriate actions are taken to resolve customers’ problems and concerns
Maintains customer messages throughout the company by email interactions with details of inquiries, complaints, or comments
Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone
Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding
Takes detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested, and delivers to appropriate party in a timely manner. Offers caller the option of voice mail, if applicable
Develops knowledge of basic dealership information to respond to callers who have general inquiries
Follows established organizational procedures and safety policies
Regular and reliable attendance required
Performs other related duties as assigned
Qualification
Required
Valid Driver's License
High school diploma or equivalent
Previous customer service experience required; experience in a call center setting is a plus
Excellent communication skills including active listening
Service-oriented and able to resolve customer grievances
Proficient computer skills with the ability to learn new software
Valid Driver's License with acceptable driving record
Ability to pass a pre-employment background check and drug screening
Benefits
Health Insurance: Medical + Health Savings Account, Dental, Vision
Life Insurance
Long-term and Short-term Disability Insurance
Retirement Savings Plan: 401K Plan with company match
Paid Time Off
Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day
Bereavement Pay
Employee Assistance Program
New Employee Referrals Bonus
Customer Referral Bonus
Employee of the Month Bonus
Employee Appreciation Week: Company-wide appreciation event with giveaways and appreciation gifts.
Employee Discounts: Includes vehicles, parts, services.
Woodhouse Family Insurance: Employee discounts for Home and Auto Insurance.
Growth Potential: Opportunities to be promoted within our company.
Tuition Assistance Program: Automotive Technology or Collision Repair.
Woodhouse University: Paid In-house Technician Trainings.
Automotive Technician Paid Manufacturer Training: Includes travel and accommodations.
Company
Woodhouse Auto Family
Woodhouse Auto Family is an automotive dealership that sells new and used vehicles as well as offers financing options.
Founded in 1975
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jason Kruse
Chief Financial Officer
Rachel P.
HR Business Partner Manager
Company data provided by crunchbase