Mass General Brigham · 12 hours ago
Administration Manager, Contact Center
United States
Full-time
Remote
Mid, Senior Level
$78K/yr - $113K/yr
3+ years expMass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service. The Operations Administration Manager of the MGB Contact Center is responsible for providing operational and administrative leadership within the healthcare organization, managing daily business functions, and ensuring effective operations by collaborating with clinical and executive teams.
Health CareHome Health CareMedical
Responsibilities
Oversee day-to-day administrative operations, including staff supervision, office management, scheduling, and resource allocation
Develop and implement policies, procedures, and workflows to support departmental and organizational efficiency
Collaborate with leadership on strategic planning, process improvement, and performance initiatives
Manage departmental budgets, monitor expenditures, and ensure cost-effective use of resources
Coordinate communication across departments and serve as a liaison between administrative and clinical teams
Ensure compliance with applicable regulations, accreditation requirements, and internal policies
Support onboarding, training, and development of administrative staff
Lead or participate in committees and projects focused on operational improvement, patient experience, or employee engagement
Prepare reports, dashboards, and documentation to support decision-making and performance monitoring
Qualification
Required
Bachelor's Degree Business Administration required or Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required
Experience in administrative or operational management in a healthcare or clinical setting
3-5 years required and Experience supervising staff
2-3 years required and Experience managing budgets, 2-3 years preferred or Experience and familiarity with regulatory compliance in healthcare 1-2 years preferred
Exceptional leadership and organizational skills
Excellent communication and interpersonal abilities
Proficiency in Microsoft Office and administrative software systems
Ability to manage multiple priorities and lead process improvement initiatives
Knowledge of healthcare operations, policies, and documentation standards
Preferred
Master's Degree Related Field of Study preferred
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses as applicable
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
10001+ employees
H1B Sponsorship
Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (73)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
Recent News
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