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Yorktel · 3 weeks ago

On-Site Technician

Apex, NC

Full-time

Onsite

New Grad, Entry Level

Yorktel is a leading video managed services partner with over 35 years of experience, serving major business and government agencies. They are currently seeking an On-Site Technician responsible for providing in-room and remote support for videoconferencing services, ensuring customer satisfaction, and implementing service improvements.

EducationGovernmentInformation TechnologyMobileTelecommunicationsVideoVideo Conferencing

H1B Sponsor Likely

Responsibilities

Communicate with end users to assist with diagnosing and resolving issues

Respond with a sense of urgency when receiving customer correspondence

Assist in the set up and support of high level, multi room events

Escalate any technical issues found in the rooms and conduct break/fix

Assist in the preventative maintenance checks

Provide basic training of equipment to client personnel

Participate in root-cause analysis of technical issues to assist with the resolution of trouble tickets

Update and recommend processes and procedure changes to better assist customers and resolve issues in an accurate and timely manner

Accurately gather and manage data is central repository tools

Other duties as assigned

Qualification

Videoconferencing standardsAV Conferencing troubleshootingVideoconferencing equipmentCustomer service skillsProblem solving skillsProfessionalismBusiness acumenInterpersonal skillsWritten communicationVerbal communication

Required

High level of interpersonal and professional skills

High level of customer service skills

Solid knowledge of Audio/Visual and Video Conference technologies, infrastructure, and bridge operations

Ability to resolve customer issues

Ability to escalate issues to management or tier 3-4 resources

Communicate with end users to assist with diagnosing and resolving issues

Respond with a sense of urgency when receiving customer correspondence

Assist in the set up and support of high level, multi room events

Escalate any technical issues found in the rooms and conduct break/fix

Assist in the preventative maintenance checks

Provide basic training of equipment to client personnel

Participate in root-cause analysis of technical issues to assist with the resolution of trouble tickets

Update and recommend processes and procedure changes to better assist customers and resolve issues in an accurate and timely manner

Accurately gather and manage data in central repository tools

Working knowledge of videoconferencing standards

Ability to troubleshoot AV Conferencing systems

Working experience with major videoconferencing equipment such as Teams, WebEx, Zoom, etc

Experience with Codec's Cisco, Poly

Experience with MCU and control systems from Cisco, Poly, Crestron

High levels of professionalism and integrity

High levels of interpersonal skills

High ability to work with peers

Exceptional customer service skills

Exceptional written, verbal and interpersonal skills

Strong business acumen and analytic competence

Excellent problem solving skills

Professional attitude and appearance at all times

May require occasional lifting (up to 25 lbs)

Requires extensive sitting, standing and walking

Domestic travel requiring multi-night stays within and at times outside the local work area

Valid U.S. driver's license

Must be willing to complete background checks and drug tests required by current or future contracts

Benefits

401k

Flex 125 plans

Company

Yorktel

Yorktel is a Next-Gen Systems Integrator bringing together AV, IT, and Voice, serving enterprise and government agencies.

Founded in 1985

Wall, South Dakota, USA

1001-5000 employees

http://www.yorktel.com/

H1B Sponsorship

Yorktel has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)