Soho House & Co · 15 hours ago
Area AV/IT Manager - Soho House New York
New York, NY
Full-time
Onsite
Mid, Senior Level
$110K/yr - $110K/yr
4+ years expSoho House & Co is a hospitality company seeking an Area AV/IT Manager for their New York operations. The role involves providing technical support and management of AV/IT systems to ensure a seamless guest experience across all locations.
AssociationConsultingHospitality
Responsibilities
Deliver the highest quality of AV/IT technical support to all Soho House guests and internal operational teams
Timely support, troubleshooting and escalation of AV/IT issues to full resolution covering areas such as (but not limited to): TV, sound and AV lighting systems, Security systems – access Control, CCTV and electronic locks, Collaborative meeting room equipment – e.g. Crestron, Mersive, Kramer and Samsung, IT hardware – PCs, laptops, terminals and tablets, Business applications; cloud, hosted and on-site, Network connectivity, incl. Wi-Fi, Telephony - VOIP and mobile, Printers, Cinema equipment, Payment systems
Setup and support of ad hoc events – including use pf podcast, DJ and presentation equipment
Checking all IT/AV equipment is well maintained and performing preventative maintenance where necessary
Managing systems access; creating, auditing, changing and deleting accounts as required in a wide variety of applications
Proactive support through routine checks. audits and site visits
Evaluating and flagging software, hardware, processes and configurations if they are not compliant with best practice, legal requirements (e.g.: PCI-DSS, GDPR), company standards or H&S
Knowledge and support of company applications; assisting the operation with setting up, configuration and troubleshooting
Assist with new installations and openings of Soho Works as required, including research and development of new technologies
Provide Hypercare support for Soho House and assist training operational staff
Provide up-to-date documentation for existing and new technologies
Working with third parties and suppliers to manage cases, ultimately being the technical liaison
Close liaison with all IT and Operation teams, including 1st line Service Desk and 3rd line specialists to coordinate fast resolution of issues or project delivery
Undertake project work of a varied nature and complexity
Qualification
Required
Excellent technical skills covering a wide variety of IT and AV areas with a minimum of 4 years practical experience, preferably within the hospitality industry
Excellent, logical troubleshooting skills
Formal technical IT/AV qualification (HND/HNC/BTEC or degree)
Excellent, client-facing communication and customer service skills
Self-starter and pro-active - completes own work under minimal supervision/guidance
Possess an entrepreneurial spirit to promote additional Soho House solutions
Ability to prioritize and manage own workload in difficult and pressured situations
Structured work habits and good personal time management
The ability to produce work with attention to detail and to a consistently high standard
Flexible work approach with the ability to travel often and at short notice
Must be able to seize, grasp, turn and hold objects with hands
Must be able to work on your feet for at least 8 hours
Fast paced movements are required to go from one part of the club to others
Must be able to move, pull, carry, or lift at least 40 pounds
Occasionally kneel, bend, crouch and climb as required
Benefits
Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
Paid Time Off: Full- Time Employees have sick day's + vacation days
Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
Learning & Development: An extensive range of internally and externally run courses are available for all employees.
Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
Company
Soho House & Co
Soho House & Co was founded in London, in 1995, as a private members’ club for those in film, media and creative industries.
5001-10000 employees
H1B Sponsorship
Soho House & Co has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$609.48MKey Investors
Third PointSimon Property GroupPermira Credit
2025-01-29Post Ipo Equity
2021-07-14IPO
2019-10-28Private Equity· $100M
Leadership Team
Andrew Carnie
Chief Executive Officer
Guy Williams
Chief Development Officer
Recent News
2025-12-06
MarketScreener
2025-11-08
2025-11-08
Company data provided by crunchbase