The Bristal Assisted Living ยท 2 days ago
Director of Community Relations
Armonk, NY
Full-time
Onsite
Director/ExecutiveThe Bristal Assisted Living is an organization focused on providing quality living experiences for residents. They are seeking a Director of Community Relations to manage visitor interactions, oversee marketing efforts, and collaborate with the Executive Director to enhance resident referral programs.
Health CareHospitalNon Profit
Responsibilities
Greet all visitors in a warm, friendly manner
Ensure schedule flexibility to work one weekend day per week as required (usually a Tuesday-Saturday schedule) as well as some evenings as necessary
Answer inquiry calls in a professional manner with the objective to obtain the most information about the caller and to schedule a visit to the community. A benchmark of 60% of inquiry calls are expected to result in an appointment. Terminating a call without getting critical marketing information is an unacceptable call. Marketing calls may be recorded for quality review
Create and conduct a 1-2 hour monthly in-service for all staff that cover the front desk. Focusing on most recent issues/topics that will ensure proper handling of all incoming inquiries
Collaborate with the Executive Director to create an effective resident referral program, which turns referrals to residents
Conduct community tours that are preplanned and personalized
Facilitate small-group presentations utilizing excellent written and verbal communication skills
Liaison between the Bristal and community referral sources
Follow the sales training system using the sheets found in sales training manual on public files
Completion of all required move in paperwork and the collection of rent monies prior to resident move-in
Manage all marketing inventory as directed
Create and/or Host Marketing/Sales events
Frequent and on-going networking with outside referral sources
Oversee accuracy of available apartment inventory
Maintaining weekly traffic and census reports
Complete community based business development plans quarterly
Complete quarterly marketing strategy and competitive analysis reports
Such reports are to be distributed to the Executive Director, Vice President of Operations and Vice President of Sales in the requisite interval
Other duties as assigned by Executive Director
Qualification
Required
Greet all visitors in a warm, friendly manner
Ensure schedule flexibility to work one weekend day per week as required (usually a Tuesday-Saturday schedule) as well as some evenings as necessary
Answer inquiry calls in a professional manner with the objective to obtain the most information about the caller and to schedule a visit to the community
A benchmark of 60% of inquiry calls are expected to result in an appointment
Terminating a call without getting critical marketing information is an unacceptable call
Marketing calls may be recorded for quality review
Create and conduct a 1-2 hour monthly in-service for all staff that cover the front desk
Focus on most recent issues/topics that will ensure proper handling of all incoming inquiries
Collaborate with the Executive Director to create an effective resident referral program, which turns referrals to residents
Conduct community tours that are preplanned and personalized
Facilitate small-group presentations utilizing excellent written and verbal communication skills
Liaison between the Bristal and community referral sources
Follow the sales training system using the sheets found in sales training manual on public files
Completion of all required move in paperwork and the collection of rent monies prior to resident move-in
Manage all marketing inventory as directed
Create and/or Host Marketing/Sales events
Frequent and on-going networking with outside referral sources
Oversee accuracy of available apartment inventory
Maintaining weekly traffic and census reports
Complete community based business development plans quarterly
Complete quarterly marketing strategy and competitive analysis reports
Such reports are to be distributed to the Executive Director, Vice President of Operations and Vice President of Sales in the requisite interval
Other duties as assigned by Executive Director
Company
The Bristal Assisted Living
The Bristal Assisted Living
Founded in 2000
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2025-08-29
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