Natural Auto Products · 2 weeks ago
Customer Success Specialist
Indian Land, SC
Full-time
Onsite
New Grad, Entry Level
$23/hr - $25/hrNatural Auto Products is a company dedicated to crafting high-quality, sustainable, hand-made car floor mats. They are seeking a Customer Success Specialist to provide professional support to customers, assist in customizing orders, and identify sales opportunities while ensuring customer satisfaction.
AutomotiveE-CommerceManufacturingProduct DesignSupply Chain Management
Hiring Manager
Elizabeth Alma
Responsibilities
Provide friendly, professional support to customers by phone and email
Assist customers with selecting and customizing their mats, ensuring a smooth and accurate order process
Identify opportunities to help customers with additional products, supporting sales growth
Solve customer concerns efficiently, aiming to create long-term satisfaction
Occasionally support walk-in customers at our facility
Qualification
Required
Provide friendly, professional support to customers by phone and email
Assist customers with selecting and customizing their mats, ensuring a smooth and accurate order process
Identify opportunities to help customers with additional products, supporting sales growth
Solve customer concerns efficiently, aiming to create long-term satisfaction
Occasionally support walk-in customers at our facility
Energetic, upbeat, and customer-focused
Strong communicator, both written and verbal
Comfortable working independently and as part of a team
Organized and able to handle multiple tasks at once
Interested in learning and growing professionally
Available Monday–Friday, 9:00 AM–5:00 PM on-site in Indian Land, SC
Previous customer service or sales experience
Experience with Microsoft Office, Outlook, or basic computer applications
Benefits
Paid training and opportunity to grow your skills.
Employee discounts on our high-quality products.
Paid time off and a supportive team environment.
Company
Natural Auto Products
Here at Natural Auto Products (Cocomats), we manufacture beautiful hand-crafted, sustainable, made in America car floor mats.
Founded in 1996
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Jeff Allwine
Co-Founder
Deb Allwine
Founder
Company data provided by crunchbase