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Sage Hospitality Group · 13 hours ago

PM Host at Braddock's Rebellion/The Renaissance Pittsburgh Hotel

Pittsburgh, PA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Sage Hospitality Group manages the Renaissance Pittsburgh Hotel, where they create a friendly and supportive culture in hospitality. The PM Host role involves maintaining efficient restaurant operations by greeting customers, seating them, and ensuring a high level of service and satisfaction.

HospitalityLifestyleReal Estate Investment

Growth Opportunities

Responsibilities

Meets arriving customers as they enter restaurant with cordial greeting

Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests

Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention

Maintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management

Receives payment and processes the transaction on computerized cash register, counting back change out loud for the protection of guest and restaurant

Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and method of payment

Ensures that all charge vouchers are completely filled out and verifies dates, charge amount, authorization number and signature

Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues. Takes written notes in order to report comments to management

Distributes and accounts for all checks issued to servers for the shift by maintaining accurate written check issuance log for entire shift

Counts all revenues received for the day, using calculator and balancing to cash register reports, immediately alerting management to discrepancies

Balances and reconciles computerized and manual reports at the end of each shift in order to present accurate and organized daily business records to the Accounting Department

Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties

Checks the proper set-up of tables and seating prior to opening

Immediately reports in writing any maintenance or housekeeping discrepancies to management

Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times

Qualification

Cash handlingCustomer serviceComputerized cash registerRestaurant operationsMathematical aptitudeFood service principlesTactVerbal communicationWritten communication

Required

High School diploma or equivalent

Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems

Must have general knowledge of basic customer service skills, restaurant operations, and food service principles

Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations

Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes

Must be able to lift and carry trays and bus tubs weighing up to 10lbs

Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves

Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions