ISS | Institutional Shareholder Services ยท 20 hours ago
Senior Customer Insights Analyst
Boston, MA, US
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $115K/yr
4+ years expISS Market Intelligence is a leading provider of data, insights, and market engagement solutions to the global financial services industry. They are seeking a Senior Customer Insights Analyst to analyze data and generate insights that drive strategic decisions and client success, while collaborating with cross-functional teams to improve data accessibility and usability.
FinanceFinancial ServicesFinTech
Responsibilities
Work with data collected through platforms like Heap, our CRM, and other internal systems to uncover trends and drive strategic insights
Analyze client engagement, product usage, and market research data to support business planning and client success initiatives
Design and maintain dashboards and visualizations that communicate findings clearly to internal and external stakeholders
Monitor KPIs to evaluate the effectiveness of business decisions and engagement strategies
Partner with cross-functional teams to understand data needs and deliver tailored solutions
Create reports and presentations that translate complex data into business recommendations
Support ad hoc analysis requests from leadership, sales, and client success teams
Contribute to the development of tools and frameworks that improve data accessibility and usability
Ensure data integrity and accuracy across systems and reporting tools
Help structure large datasets to uncover meaningful insights and support business objectives
Contribute to ongoing efforts to modernize our data infrastructure, improve accessibility, and streamline reporting workflows
Stay current on industry trends and best practices in data analytics and visualization
Qualification
Required
Bachelor's degree in Data Science, Business Analytics, Economics, or related field
4-7+ years of experience in a data analyst or business analyst role, preferably in financial services, fintech or SaaS
Proficiency in Excel, SQL, and data visualization tools (e.g., Power BI, Tableau)
Comfort working with imperfect or fragmented data sources and finding creative ways to extract insights
Strong analytical thinking and attention to detail
Excellent communication skills and ability to translate data into business insights
Ability to thrive in a fast-paced, client-centric environment
Preferred
Experience with Python or R is a plus
Benefits
Medical, Dental, and Vision coverage
401(k) with a company match up to 9%, including a Safe Harbor contribution
Flexible Spending Account (FSA) and commuter benefit programs
Generous paid time off
Volunteer Day
Paid parental leave
Hybrid working options
Company
ISS | Institutional Shareholder Services
Founded in 1985, Institutional Shareholder Services group of companies (ISS) empowers investors and companies to build for long-term and sustainable growth by providing high-quality data, analytics and insight.
1001-5000 employees
H1B Sponsorship
ISS | Institutional Shareholder Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (7)
2023 (8)
2022 (15)
2021 (16)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
unknown2020-11-17Acquired
Leadership Team
Georgina Marshall
Managing Director
Recent News
2025-12-13
2025-12-12
bloomberglaw.com
2025-12-12
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