Apply on Employer Site

Jomboy Media · 10 hours ago

Director of Client Services

New York, NY

Full-time

Onsite

Director/Executive

$120K/yr - $150K/yr

7+ years exp

Jomboy Media is the leading creator-led sports media company and the only creator-led media company officially backed by a league. The Director of Client Services is responsible for building and scaling the Client Services organization, focusing on post-sale excellence and ensuring impeccable delivery while driving continuous optimization and identifying revenue expansion opportunities.

AdvertisingMedia and Entertainment

Responsibilities

Own end-to-end execution of sponsorship campaigns from contract signature through renewal

Serve as primary account owner for key partnerships, ensuring flawless delivery and client satisfaction

Establish and enforce quality standards for campaign execution across all properties (Baseball, Warehouse Games, Football, Cricket)

Act as senior point of escalation for client issues, resolving quickly while maintaining partnership integrity

Monitor campaign performance in real-time, proactively identifying optimization opportunities

Deliver comprehensive reporting and actionable insights that demonstrate clear ROI to clients

Owns the integrity, accuracy, and ongoing hygiene of all post-sale CRM data, ensuring campaign details, deliverables, and performance inputs are consistently maintained and reliable

Use performance data to inform upsell strategies and package recommendations

Build quarterly business reviews that position renewals and expansion opportunities

Drive proactive renewal conversations 90+ days before contract expiration, using data to justify rate increases

Identify and close upsell opportunities within existing accounts (additional properties, extended flights, upgraded packages)

Develop account growth strategies that increase annual client value by 20-30%

Partner with Sales on expansion opportunities that leverage successful campaign performance

Create case studies and proof points from high-performing campaigns to drive new business

Build, mentor, and scale the Client Services/Account Management team

Document and implement best practices for creator-led sponsorship execution

Create playbooks, templates, and systems that ensure consistency and excellence

Foster a culture of accountability, strategic thinking, and client-first service

Partner with Sales during late-stage deal conversations to ensure smooth handoffs

Work with Content and Production teams to deliver integrated, cross-platform solutions

Represent client needs and feedback internally to drive product development

Collaborate with leadership on pricing strategy informed by performance data

Qualification

Client relationship managementData-driven optimizationAccount growth strategiesCampaign managementLeadership experienceCommunication skillsStrategic thinkingPresentation skills