Flexera · 4 days ago
Senior Manager, Customer Success
United States
Full-time
Remote
Mid, Senior Level
3+ years expFlexera is a pioneer in Hybrid ITAM and FinOps, providing data-oriented SaaS solutions for technology value optimization. The Senior Manager of Customer Success will manage a team focused on customer retention and growth, overseeing a portfolio of enterprise customer accounts and ensuring value realization and risk mitigation.
AppsEnterpriseInformation TechnologySoftware
Responsibilities
Review all accounts in current portfolio covering risk status, value realization plans, and impact (Quarterly)
Identify and discuss accounts to be added or removed from individual portfolio (Quarterly)
Finalize portfolio changes with management and submit to commissions team (Quarterly)
Maintain list and coverage plan of unassigned accounts (Weekly)
Provide temporary coverage for accounts that are unassigned or SSM is on leave (As Needed)
Act as a senior sponsor from Flexera into customer accounts, interacting with senior leaders within our customers
Review and provide coaching in the creation and sharing of Value Realization (Weekly)
Facilitate enablement and certification of team on Value Realization processes such as Outcome Workshops, Value Realization Plans, and Verified Outcomes (Monthly)
Monitor Value Realization dashboard and action on missed KPIs (Weekly)
Review weekly risk updates submitted in Gainsight and flag any accounts that require escalation or additional help (Weekly)
Follow up on action items from weekly leadership risk review with Solution Success Managers (Weekly)
Engage directly with high-risk accounts in collaboration with the Solution Success Managers (Weekly)
Support annual budgeting process in partnership with Renewals (Bi-Yearly)
Hold weekly O3s (1-2-1 meetings) with all direct reports to exchange feedback and discuss work and outcomes. In addition, support direct reports in creating personalized goals based on cascaded organizational targets
Host regular team meetings and other spaces for collaboration, discussion, and feedback
Maintain up-to-date documentation of processes and best practices in CS Book (internal reference site)
Maintain close alignment and regular communication with internal stakeholders such as Sales, Professional Services, Support, and Renewals
Communicate Solution Success org changes (accounts, staffing, processes, priorities) to the rest of Flexera
Review and approve requests for training, certification, and professional development based on budgets/justification
Complete annual reviews for merit and promotion recommendations
Qualification
Required
3+ years of direct people management experience, including hiring, coaching, and performance management
Proven ability to lead and develop high-performing teams in a customer success or similar environment
Strong communication and stakeholder management skills
Experience working with enterprise customers and driving value realization
Company
Flexera
Flexera provides a platform for managing and optimizing technology spend and risk across hybrid IT environments.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$3.08BKey Investors
Kohlberg Kravis RobertsTA Associates
2025-08-19Debt Financing· $3B
2021-03-16Series Unknown· $81.38M
2020-12-03Acquired
Leadership Team
Jim Ryan
President and CEO
Eric Free
Chief Growth Officer (CGO)
Recent News
2026-01-16
Sourcery
2026-01-15
Company data provided by crunchbase