Help Desk Intern jobs in United States
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New Charter Technologies ยท 12 hours ago

Help Desk Intern

positionElement FL - Naples
timeInternship
remoteOnsite
seniorityIntern
money$18/hr - $18/hr

Element Technologies is a premier IT outsourcing firm serving small and mid-size businesses for over 25 years. In this internship, you will learn and be responsible for providing first line response for users requiring assistance with IT issues, responding to technical assistance requests, and acting as a liaison between customers and technical support teams.

ConsultingInformation TechnologyProfessional Services

Responsibilities

Provide first line response for users requiring assistance with information technology issues and problems
Respond to requests for technical assistance by phone, email and/or using a Help Desk management system
Track issues to resolution, updating the internal knowledge base and/or communicating the findings with relevant business units
Escalate more involved problems to the appropriate Tier 2 and Tier 3 Support Teams
Act as a liaison between customers and technical escalation teams

Qualification

Windows operating systemsActive DirectoryMicrosoft ExchangeVMWareNetwork switchingTelephone confidenceWritten communicationVerbal communicationOrganizational skillsTime managementProblem-solving skills

Required

Provide first line response for users requiring assistance with information technology issues and problems
Respond to requests for technical assistance by phone, email and/or using a Help Desk management system
Track issues to resolution, updating the internal knowledge base and/or communicating the findings with relevant business units
Escalate more involved problems to the appropriate Tier 2 and Tier 3 Support Teams
Act as a liaison between customers and technical escalation teams
Windows Desktop and Server operating systems: WinXP, Vista, 7, 8, 8.1 and 2003/2008/2012 servers
Active Directory
Microsoft Lync
Exchange 2003, 2007, and 2010
Office 2003, 2007, 2010, 2013 supporting
VMWare
Backup solutions
Firewalls
Network switching
Remote monitoring and support
Equipment recycling
Telephone confidence, written/verbal communication, organizational, time management, and problem-solving skills

Company

New Charter Technologies

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New Charter Technologies operates as a Managed Service Provider (MSP).
dateFounded in 2018
location
Palo Alto, California, USA
people-size1001-5000 employees
web-link
https://newchartertech.com/

Funding

Current Stage
Late Stage

Leadership Team

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Bryan Bodhaine
CFO
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Peter Melby
Chief Revenue Officer
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Recent News

CRN
WatchGuard Lands Kaseya President Joe Smolarski As New CEO, His Plan Is To Double MSP Margins
2025-11-06
PR Newswire
New Charter Technologies Welcomes Geoff Boyd as Chief Financial Officer
2025-08-06
PR Newswire
New Charter Technologies Appoints Ryan Davis as Chief Information Security Officer
2025-08-04
Company data provided by crunchbase