Wi-Fiber · 2 weeks ago
Director of Network Operations
SLC Metro Area
Full-time
Hybrid
Director/Executive
$80K/yr - $100K/yr
10+ years expWi-Fiber is seeking a Director of Network Operations to own the reliability, scalability, and evolution of their multi-vendor WISP / hybrid ISP network. This role leads the 24/7 Network Operations Center (NOC) and oversees network integration for mergers and acquisitions while driving the transition toward SDN/VXLAN-based architectures.
InternetISPIT InfrastructureService IndustryWireless
Responsibilities
Own the network operations strategy and roadmap across all markets
Lead the architectural transition toward SDN principles and VXLAN-based designs to improve agility, resilience, and operational efficiency
Provide technical governance for core routing, traffic engineering, and network security policies
Lead planning and execution of network integrations for acquired ISPs
Harmonize routing, IP addressing, hardware standards, and operational processes into Wi-Fiber norms
Coordinate cross-functional teams (Engineering/IT, NOC, Field Ops, Finance, Customer Support) to ensure smooth cutovers with minimal customer impact
Act as the final authority on routing design, implementation, and optimization
Oversee transit and peering relationships to ensure performance, resiliency, and cost-effectiveness
Guide capacity planning across backbone, aggregation, and access layers
Lead the 24/7 NOC as the final technical escalation point for complex, customer-impacting issues (Level 3)
Set and enforce SLAs for uptime, response, and resolution; relentlessly drive down MTTR
Ensure robust incident management, problem management, and post-incident review (RCA) practices
Define, implement, and govern core Network Operations workflows (incident, change, maintenance, deployment, and project tracking)
Align network operations with Business Support Systems (BSS) and Operational Support Systems (OSS) for accurate provisioning, billing integrity, and efficient fault management
Champion best-in-class project management methodologies and tools to track work, resources, and deliverables
Own network-related OpEx and CapEx budgets
Prioritize and justify investments, ensuring clear ROI and alignment with strategic goals
Monitor network operating costs and drive efficiency improvements without compromising quality or reliability
Develop dashboards and reporting structures to track key network health and business metrics (e.g., activations, deactivations, net activations, total subscribers, network uptime, average revenue over the last 3 months, MRR lost, churn)
Regularly report network performance and project health to the executive team and Board
Implement systems and practices that enable data-driven decision-making at all levels of Network Operations
Lead communications during major incidents—translating complex technical issues into clear updates for executives and other stakeholders
Prepare and deliver strategic presentations on network roadmaps, risks, and capital needs
Recruit, develop, and retain highly skilled network engineers and NOC staff; build a strong culture of ownership, learning, and accountability
Qualification
Required
10+ years in telecommunications or ISP environments, including 5+ years in a senior management or director-level role overseeing mission-critical network operations or NOC functions
Expert-level competency designing, deploying, and operating OSPF and BGP in production, plus architectural experience planning and implementing large-scale VXLAN and SDN/virtualized network solutions
Deep, hands-on leadership experience with large-scale wireless and fiber deployments; strong familiarity with Cambium, Tarana, and Ubiquiti platforms; advanced proficiency with Mikrotik RouterOS
Proven track record designing and running operational processes (incident, change, maintenance, capacity) in a 24/7 environment; comfortable using project management and workflow tools to drive execution, transparency, and accountability
Experience integrating acquired networks, including planning and executing cutovers, standardizing configurations, and aligning monitoring and support
Exceptional written, verbal, and presentation skills, with the ability to explain complex technical topics to non-technical executives and business stakeholders with clarity and authority
History of building, mentoring, and retaining high-performing technical teams; known for owning outcomes, not just activities—delivering reliable networks, strong SLAs, and measurable improvements
Preferred
Experience scaling a multi-state ISP or WISP/hybrid ISP in a high-growth environment
Familiarity with modern BSS/OSS platforms and integrating them with network automation and monitoring tools
Prior responsibility for presenting network strategy, risk, and investment plans to a Board or investors
Company
Wi-Fiber
Wi-Fiber acquires, manages, and grows internet service providers (ISPs) around the USA.
51-200 employees
H1B Sponsorship
Wi-Fiber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Chris Kilbourn
CMO & COO
Recent News
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