LHH · 16 hours ago
Customer Service Representative
Sacramento, CA
Contract
Onsite
Mid Level
$25/hr - $30/hr
3+ years expLHH is a company looking for a Customer Service Representative to join their team. The role involves managing customer support, insurance servicing, and case management responsibilities, requiring strong communication skills and prior insurance experience.
Human Resources
Responsibilities
Manage inbound customer service calls (average 30–50 per day; currently lower volume)
Handle insurance service requests, certificate tickets, and general policy support
Assist with case management duties as assigned by the Sales Operations Director
Maintain accurate records and documentation in company systems
Provide policyholders with guidance, answers, and exceptional service
Collaborate with the CSR and Renewal Manager for training and workflow management
Support internal teams during renewal cycles and service escalations
Uphold company standards for communication, conduct, and customer care
Qualification
Required
At least 3 years Insurance experience required
Proficiency with Microsoft Office and general computer applications
Experience processing insurance certificates or service tickets
Call center or high-volume phone support experience (30–50 calls/day)
Strong organizational skills and ability to multitask
Excellent communication skills; friendly, professional presence
Preferred
Bilingual Spanish preferred but not required
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
LHH
At LHH, we believe work should be meaningful, fulfilling, and connected.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
Recent News
24-7 Press Release Newswire
2025-05-17
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