LockNet ยท 2 weeks ago
Customer Service Project Coordinator - Wednesday to Saturday, 9pm-7am
Nicholasville, KY
Full-time
Onsite
Entry, Mid Level
1+ years expLockNet is a family-owned business focused on providing door and lock solutions. The Project Coordinator will manage customer accounts with a project focus, handling tasks such as quoting, reporting, and resolving technical and billing issues.
Information TechnologyProject ManagementSecurity
Responsibilities
Providing detailed instructions to technicians to survey customer locations
Organizing survey information into data sets to provide quotes to customers
Quoting detailed and specific hardware and installations to the end customer when applicable
Researching hardware needs for customers and customer orders
Inputting and processing customer orders for products and installation via phone and email
Analyzing customer inquiries to determine appropriate scheduling for production and shipping
Resolving production scheduling, shipping, or invoicing problems
Organizing orders to enable projects to be completed in an efficient and timely manner by technicians at the customer locations
Reviewing and editing orders received for pricing, shipping dates, anticipated delays, and any additional information requested by the customer
Following up on orders to ensure delivery by specified dates
Following up with technicians to ensure that all installed material is correct and documented through detailed pictures
Strategically and tactically working with onsite technicians to ensure most appropriate solutions given customer needs, applicable regulations and scope of work
Successfully designing, managing, and completing projects to customer and company dictated cost and time constraints
Receiving, understanding, and addressing customer concerns, consulting with production, shipping, warehouse departments or freight carriers to expedite or trace missing or delayed shipments
Compiling statistics and preparing various reports for management
Resolving technical matters internally and externally via phone or email
Performing other duties as assigned
Qualification
Required
Strong computer knowledge with the ability to navigate multiple software programs
Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook
Strong Project Management and coordination skills
Ability to research, understand and apply regulatory codes
Excellent communication skills with the ability to speak professionally, clearly, and concisely
1-3 years of customer service experience with a background in scheduling; locks and hardware, or construction
Preferred
Technical experience reading and understanding blueprints
Bachelor's Degree
Benefits
Great benefits including options for 100% paid health and vision insurance for employees and competitive costs for families.
PTO accrual starting day one.
401k with employer matching.
Company
LockNet
LockNet is a facilities services company.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Fenwick
Chief Sales Officer and EVP
Zachary Willie
Chief Operations Officer
Company data provided by crunchbase