Apply on Employer Site

Floor & Decor · 10 hours ago

Customer Service Supervisor

Murrieta, CA

Full-time

Onsite

Entry, Mid Level

$17.85/hr - $25.10/hr

1+ years exp

Floor & Decor is a company focused on providing exceptional customer service and a positive shopping experience. The Customer Service Supervisor is responsible for overseeing the cashiering process, training Customer Service Associates, and ensuring compliance with company standards and procedures.

Home DecorHome ImprovementRetail

Responsibilities

Customer Service

A member of the store Junior Management Team

Act and work in a manner that is consistent with company’s core values

Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures

Provide direction to all Customer Service Associates to ensure a highly attentive and accurate level of customer service

Greet every customer in a helpful and courteous manner

Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)

Process customers at checkout using the point of sale (POS) system

Process customer refunds and exchanges according to established guidelines

Open and close registers

Follow established cash, check and charge card acceptance procedures

Answer the telephone according to accepted guidelines

Stock and tag merchandise displays as required

Create price tags and merchandise signs

Review and assess the performance of associates on a timely basis

Train, develop and supervise and define workload for associates

Monitor associate retention and career development; communicate ideas to General Manager

Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling

Ensure compliance to scheduling, hiring, payroll and business planning processes

Monitor, maintain and follow company policies; support company expectations and systems