Stax Bill ยท 15 hours ago
Support Engineer
Orlando, FL
Full-time
Onsite
Entry, Mid Level
2+ years expStax Bill is looking for a detail-oriented Support Engineer to join their product engineering support team. The role involves troubleshooting, diagnosing, and resolving escalated support issues while collaborating with software engineers, product managers, and operations leaders to provide high-level customer support.
Information TechnologySaaSSoftware
Responsibilities
Research, identify, and implement solutions to customer issues in our applications
Timely escalation of unresolved issues to appropriate stakeholders and teams
Provide prompt, accurate, and level-headed feedback to internal and external stakeholders
Provide alternative procedures when standard procedures are insufficient in order to ensure issues are being resolved in a timely fashion
Prioritize and manage several open issues at one time
Build and maintain tooling to support timely issue resolution and issue prevention
Qualification
Required
2+ years of related experience and/or training in enterprise support, IT support, or as a software engineer
Proficiency working with relational databases (MySQL, Postgres, etc). Experience with other data stores (Memcache, DynamoDB) would be valued
Familiarity with supporting and troubleshooting RESTful APIs
Proficiency with Typescript, Node, PHP or other programming/scripting languages
Excellent verbal and written communication skills
Exposure to AWS and cloud operations
A self-starter with strong problem solving skills
Excellent verbal and written communication skills
Company
Stax Bill
Stax Bill is an Information Technology company that provides software development, Saas, IT consulting, and online billing services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
R
Robert L.
Senior Implementation Engineer
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