Copart · 20 hours ago
Customer Service Representative
North Chicago, IL
Full-time
Onsite
Entry Level
$20.03/hr - $22.58/hr
1+ years expCopart is a technology leader and the premier online vehicle auction platform globally, seeking a Customer Service Representative. The CSR provides exceptional customer service to internal and external customers, facilitating a unique customer service experience and obtaining the release of vehicles from various locations.
AutomotiveE-CommerceOnline AuctionsShipping
Responsibilities
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart
Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience
The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences
In addition to other office support functions as needed
The CSR is the face of the Company as they are often the first interaction our customers have with Copart
Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience
Understanding client needs and offering solutions and support
Position may expand to include Chat and Email Customer Support
Answer and place calls in a professional manner
Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls)
Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs
Other duties as assigned
Qualification
Required
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Occasional overtime as needed
Benefits
Medical/Dental/Vision
401k plus a company match
ESPP - Employee Stock Purchase Plan
EAP - Employee Assistance Program (no cost to you)
Vacation & Sick pay
Paid Company Holidays
Life and AD&D Insurance
Discounts
Along With Many Other Employee Benefits.
Company
Copart
Copart is a Vehicle auctioning company traded on NASDAQ with ticket CPRT. It owns it's own yards and maintenance personel.
5001-10000 employees
H1B Sponsorship
Copart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (84)
2023 (51)
2022 (79)
2021 (64)
2020 (88)
Funding
Current Stage
Public CompanyTotal Funding
$108M2023-10-17Post Ipo Equity· $108M
1994-03-25IPO
Leadership Team
Jeff Liaw
Chief Executive Officer
Jay Adair
Executive Chairman
Recent News
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Company data provided by crunchbase