Georgia Department of Public Health · 1 day ago
Customer Service Representative - Dental Services
Macon, GA
Full-time
Onsite
Entry Level
2+ years expThe Georgia Department of Public Health is committed to protecting lives and promoting healthy lifestyles in communities throughout the state. They are seeking a Customer Service Representative to provide front-office and administrative support for the Macon-Bibb County Health Department's Dental Services, ensuring efficient customer service and operational support.
GovernmentHealth CareMedicalWellness
Responsibilities
Answering the phones, timely booking of appointments, and calling to confirm appointments
Portraying a positive image and engaging in professional and friendly communications with clients to meet their needs in a timely manner
Complete requisitions and submit them to the dentist
Maintain and submit monthly reports as requested by the dentist
Maintain patient’s HIPAA rights and confidentiality
Communicate message(s) to other staff in a dependable, clear, and efficient manner
Facilitate day-to-day operation of the MBCHD Dental Clinic under the management of the Dentist
Work in partnership with Business Support Analyst to manage insurance payments
Performs additional professional responsibilities as assigned
Qualification
Required
High school diploma/GED
Two (2) years of experience communicating information in a customer service setting
Preferred
Three years of general office or administrative experience
Excellent oral and written communication skills
Ability to work in a team environment
Strong computer and internet skills required MS Office suite (Word, PowerPoint, Excel, Outlook)
Excellent time management skills with the ability to work independently, multi-task, prioritize, and meet deadlines
Previous customer service experience in a healthcare setting, verifying patient information and scheduling appointments
Benefits
Flexible schedule
Training opportunities
Health insurance
Employee retirement plan (ERS GSEPS)
Deferred compensation
13 paid holidays
Vacation and sick leave
Paid parental leave
Dental
Vision
Long-term care
Life insurance
Company
Georgia Department of Public Health
Georgia Department of Public Health focuses on preventing disease, nursing, pharmacy, clinical, and medical services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.18MKey Investors
Consumer Product Safety Commission
2024-07-02Grant· $0.18M
Leadership Team
Lee Wright
Chief Financial Officer
William E. Bell
Chief Financial Officer
Recent News
2025-01-29
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