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Morton Community Bank · 11 hours ago

Corporate Customer Contact Center Specialist

Morton, IL

Full-time

Onsite

New Grad, Entry Level

$17.91/hr - $24.84/hr

Morton Community Bank is a well-established financial institution with a commitment to customer service and employee ownership. The Corporate Customer Contact Center Specialist will respond to customer inquiries regarding online banking products and services, providing assistance with transactions and account-related information.

Banking

Responsibilities

Respond to customer telephone inquiries for information regarding online banking, including balance and transaction inquiries, online bill payment enrollments, bill payment and transfer assistance, bank-to-bank transfers, eStatement and document delivery assistance, alerts, mobile banking, and general account information

Answer questions relating to deposit account products and related services

Identify compatibility of customer operating systems and internet browsers with requirements adequate for online banking product to support customer usage

Utilize various internal and external applications, including MCBE, Navigator, Director, and other systems to support inquiries related to accounts or online banking access

Act as 1st level support for debit card disputes, inquiries regarding transactions, limit increases; stop payment requests and potential fraud activity, escalating when necessary

Prepare debit card requests using BPM

Log customer interactions using Continuity Control based on bank’s customer feedback program

Maintain current knowledge of internal risk controls and loss prevention, including reporting suspicious activity per bank policy. Assume administrative responsibility for complex and confidential projects

Qualification

Customer service principlesOnline BankingMCBE usageContinuity ControlBSA trainingCommunication skillsProblem-solvingTeam collaboration

Required

High school education and diploma

BSA and other Bank related training through BAI is required annually

Fluent in MCB deposit products, in use of MCBE, in use of Continuity Control, in MCB Overdraft Program

Fluent in all types of transaction channels: ACH, Online Banking, Checks, Mobile, Wires, Person-to-Person Payments (P2P)

Adhere to MCB's customer identification procedures when communicating with customers over phone or email

Knowledge of customer service principles & relevant computer skills

All regulatory as required

Becoming a Customer Service Expert

Becoming a Professional Banker

Communication is Everything

Engaging Our Customers

How to Make Yourself Indispensable

Legal Foundations in Banking

Principles of Banking

Preferred

High School or better in Other

Benefits

Medical

Dental

Vision

Short-Term Disability

HSA

FSA

401k

Life and AD&D Insurances

Long-Term Disability

Vacation Days

Personal Days

Paid Holidays

Company

Morton Community Bank

Morton Community Bank and its Hometown Community Banks family offer small-town charm and big-city resources! Headquartered in Morton, Illinois since 1960 our Bank has now grown to over $5 billion in assets.

Founded in 1961