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Centene Corporation · 12 hours ago

Customer Experience Research Strategist

United States

Full-time

Remote

Senior Level, Lead/Staff

$108K/yr - $199K/yr

8+ years exp

Centene Corporation is transforming the health of communities across the United States. The Customer Experience Research Strategist will leverage emerging trends and methodologies in market research to provide strategic guidance and actionable insights that align with business objectives.

Hospital & Health Care

Responsibilities

Evaluates trends and advancements in market research methods. Synthesizes past research insights, secondary research and other data sources to establish baseline understanding to create a sharper focus for future research efforts

Acts as a thought partner to recommend research, interpret results and identify action steps by leveraging deep business and category knowledge to understand their business needs and goals so research outcomes address those needs and are aligned with objectives

Develops deep business and category knowledge to understand internal partner needs and goals so research outcomes address those needs and are aligned with objectives

Designs and conducts qualitative and quantitative research that sheds light on new untapped opportunities and statistically valid direction on member and consumer needs, preferences, attitudes and behaviors

Advises on strategic research agency relationships and leverages agencies to create flawless and insightful deliverables with rich, story driven analysis

Develops and delivers story-driven presentations with clear, concise and business-focused recommendations and business opportunities for future action that are grounded in a keen understanding of business and industry dynamics

Performs other duties as assigned

Complies with all policies and standards

Qualification

Market ResearchStatistical AnalysisQualitative ResearchQuantitative ResearchSPSSRPythonQualtricsCoachingCollaborationPresentation Skills

Required

Bachelor's Degree Market Research, Marketing, Consumer Behavior, or a related field in business, communications, or social sciences required

8+ years relevant professional experience in market research, analytics or a related discipline required

Demonstrated expertise in applying statistical tools and methods, including but not limited to SPSS, R, Python, and techniques such as correlation analysis required

Experience with online data collection tools such as Qualtrics required

Proven ability to coach, advise, and collaborate effectively with stakeholders across various levels of seniority required