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Coast Professional, Inc. · 12 hours ago

CMS Supervisor

Winchester, KY

Full-time

Onsite

Mid Level

3+ years exp

Coast Professional, Inc. is seeking a Call Center Supervisor to provide supervision and leadership to Customer Service Representatives. The role involves ensuring adherence to quality standards, providing support and guidance to staff, and meeting program objectives and customer service level agreements.

Financial ServicesInsurance

Responsibilities

Handling incoming and outgoing calls with patience, tact and courtesy

Attend training and meetings to maintain current client information on regulations, policies, and procedures

Escalates calls to management when necessary and appropriate

Adhere to client-specific policies including, but not limited to, confidentiality and privacy

Track call-related information for auditing and reporting purposes

Provide feedback on issues related to downtime and/or training issues

Contribute positively to a work environment that is flexible, adaptable, and team based

Be respectful and courteous while working in a fast-paced work environment

Maintain a positive attitude about workloads and expectations

Prioritize workloads to ensure timeliness and quality standards are met

Responsible for review and approval of CSR timecards

Qualification

Coaching skillsRegulatory complianceLeadership skillsCommunication skillsOrganizational skillsTime managementProblem-solvingTeamworkAdaptability

Required

Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience

Ability to work effectively in a fast paced and dynamic environment

Strong organizational and time management skills

Successfully pass pre-employment (post offer) background check