NEOGOV · 16 hours ago
Program Manager, Broker Management
Orange, CA
Full-time
Onsite
Mid Level
$78K/yr - $125K/yr
3+ years expCalOptima is a mission-driven community-based organization dedicated to member health. They are seeking a Program Manager for Broker Management to lead the development and implementation of special projects and programs within the OneCare Sales & Marketing team, focusing on collaboration with providers and stakeholders to enhance healthcare access.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability
Ensures strategic direction of broker and agent strategy is in line with department goals and CalOptima Health's strategic priorities
Makes moderate to significant improvements of processes to enhance the performance of broker management
Develops and maintains reports to document broker performance and ensures brokers are meeting sales performance requirements
Ensures compliance with all company, Center for Medicare & Medicaid Services (CMS) and state Medi-Cal outreach regulations
Monitors, analyzes and reports on health care marketplace conditions, marketplace competitors and policy developments/changes
Conducts analysis and assesses information from different sources focused on health care initiatives, new programs or focus areas as assigned
Develops an initial workplan for assigned projects and activities, and manages the scope, schedule, budget and quality of the project
Develops workflows, key performance indicator (KPI) dashboards, procedures and/or policies and recommends changes to ensure timely, efficient and effective outputs of assigned agents and FMOs
Develops specifications and/or scopes of work for requests for community activities and lead generation partnerships with agents and FMOs
Drafts presentations and provides reports to support broker training and education, and field activities
Attends and supports agents at community events and lead generation activities
Supports project workgroup activities
Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department
Assists, shares knowledge with and mentors CalOptima Health staff regarding standards, organizational understanding and relationship building to promote successful delivery of projects
Documents agent activity into CalOptima Health's broker customer relationship management (CRM) system
Assists management with strategic programs and pilots for the department
Supports the day-to-day team administrative activities
Completes other projects and duties as assigned
Qualification
Required
Bachelor's degree in public health, business, health care administration or related field PLUS 3 years of experience working in a sales role within health care programs is required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying
California Department of Insurance License
Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds
Work independently and exercise sound judgment
Communicate clearly and concisely, both orally and in writing
Work a flexible schedule; available to participate in evening and weekend events
Organize, be analytical, problem-solve and possess project management skills
Work in a fast-paced environment and in an efficient manner
Manage multiple projects and identify opportunities for internal and external collaboration
Motivate and lead multi-program teams and external committees/coalitions
Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment
Ability to visually read information from computer screens, forms and other printed materials and information
Ability to speak (enunciate) clearly in conversation and general communication
Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions
Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting
Lifting and moving objects, patients and/or equipment 10 to 25 pounds
Preferred
Experience in broker management
Managed care operations experience
2 years of experience and aptitude for working in a highly matrixed, mission-driven organization
Benefits
CalPERS pension program and additional retirement packages.
A generous PTO program
A quality work life balance
Various wellness programs
Tuition Reimbursement
Professional development opportunities
Career development opportunities
Flexible scheduling
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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