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OPCO Skilled Management · 10 hours ago

Evening Receptionist

St Louis, MO

Full-time

Onsite

New Grad, Entry Level

$16/hr - $16/hr

OPCO Skilled Management is seeking a friendly and compassionate Evening Receptionist to join their team at Bluebird Wellness & Rehabilitation. In this role, you will serve as the first point of contact for residents, families, and visitors, ensuring a welcoming environment and performing various administrative tasks.

Health CareHome ServicesNursing and Residential CareRehabilitationWellness

Responsibilities

Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities

Resolves customer requests, questions and complaints; provides information to improve customer service

Serves as liaison between residents and other departments

Conducts inquiries on customer satisfaction; reports information using recommended tools and forms

Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved

Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies

Arranges for consults for residents annually or as needed

Serves as role model to foster superb customer service

Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies

Completes clerical work for administrative and facility personnel; Opens, delivers, and forwards mail; Transcribes materials; Records appointments and meetings for administrative staff; Files necessary documents

Answers telephone and directs caller to correct station; Refers to nursing home directory to ascertain station number of persons requested; Takes messages for staff members; Answers questions of callers according to nursing home policy; Answers routine correspondence

Alerts specified individuals and agencies in case of emergencies; Assembles material for reports and questionnaires

Announces notifications over public address system

Updates resident directory including resident’s names, room locations, and telephone extensions

Arranges for service of office equipment

Other duties, responsibilities and activities as assigned by supervisor- petty cash, AR/collections, resident trust fund, petty cash, renewals, and other. Supports business office functions as needed; Receives payments for services rendered and records amount received; Distributes petty cash and makes change; Prepares and distributes receipts for monies received

Passes out and collects employment applications

Other duties, responsibilities and activities may change or assigned at any time with or without notice

Qualification

Microsoft OfficeEffective communicationCustomer serviceMultitaskingAdministrative tasks

Required

High school Diploma required

Proficiency with Microsoft office: Word, Excel and Outlook

Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community