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Capital One · 9 hours ago

Full Time Branch Ambassador - Mandeville

Mandeville, LA

Full-time

Onsite

Entry Level

$44K/yr - $44K/yr

1+ years exp

Capital One is redefining how people bank, focusing on a customer-centric experience. As a Branch Ambassador, you'll engage with customers, perform various banking transactions, and ensure compliance with operational policies while enhancing the overall customer experience.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

You’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience

You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures

Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience

You’ll ensure all, audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations

You’ll support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs

The overall retail customer experience is improved with fewer handoffs; every Ambassador is equally 'the expert'

You’ll showcase what’s possible in our physical space and how to easily navigate our mobile and online experience, using the branch’s laptops and iPads

You’ll research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions

You’ll be able to travel between branches in assigned local area and support the market that you are assigned