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Allegheny County · 1 week ago

Front Desk Coordinator and Receptionist

Pittsburgh, PA

Full-time

Onsite

New Grad, Entry Level

$50K/yr - $50K/yr

Allegheny County is seeking a Front Desk Coordinator and Receptionist to serve as the first point of contact for the County Executive’s Office. This role involves providing professional front desk support, excellent customer service, and administrative assistance while also supporting human resources functions and constituent services.

Government Administration

Responsibilities

Greets and assists visitors, constituents, and dignitaries in a courteous and professional manner

Answers and directs incoming phone calls, takes messages and provides general information

Provides administrative support to County Executive staff, including filing, mail distribution, ordering and maintaining supplies

Handles sensitive and confidential information with discretion

Maintains a neat and organized office and reception area that reflects the professionalism of the County Executive’s Office

Supports special projects as assigned

Serves as the first point of contact for constituent inquiries, complaints, and service requests

Gathers and records details of constituent concerns, ensuring accurate documentation and timely follow-up

Provides information on county programs, services, and resources

Refers issues to appropriate departments and track progress to resolution

Ensures that constituents receive courteous, responsive, and effective service

Assists with HR administrative functions such as processing employee paperwork and maintaining personnel files

Supports onboarding and orientation for new employees

Helps coordinate staff trainings, wellness initiatives, and HR-related communications

Maintains confidentiality in handling sensitive employee personnel information

Serves as a resource for general HR inquiries and directs staff to the appropriate HR representative as needed

Qualification

Front desk supportHuman resources supportMicrosoft OfficeCustomer serviceOrganizational skillsCommunication skillsInterpersonal skills

Required

Prior experience as a receptionist, administrative assistant, HR assistant, or in customer service

Successfully pass a background check, which includes verification of Allegheny County Real Estate Tax status

Front desk and administrative support

Human resources support

Professional business office operations

Proficiency in Microsoft Office Programs (Word, Excel, Outlook, and PowerPoint)

Maintain a personal and confidential relationship with the Chief Executive, staff, and outside organizations

Be highly organized with strong communication and interpersonal skills with a professional demeanor

Learn new programs, software, and tools

Manage multiple tasks, prioritize effectively, and work in a fast-paced environment

Demonstrate commitment to providing excellent service to the public, supporting staff, and advancing the mission of the County Executive's Office

Be comfortable working independently and in a team environment

Residency: Allegheny County within 1 year

Company

Allegheny County

Allegheny County is home to some of the world’s leading businesses and organizations in the fields of advanced manufacturing, information & communications technology, healthcare & life sciences, finance & business services, education & research, and energy & environmental solutions.

Founded in 1788