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Lakeland Regional Health-Florida · 18 hours ago

IT Support Analyst I - IS Service Desk

Lakeland, FL

Full-time

Onsite

Entry Level

$21.79/hr - $27.24/hr

1+ years exp

Lakeland Regional Health is a leading medical center located in Central Florida, dedicated to providing high-quality healthcare services. They are currently seeking an IT Support Analyst I to deliver tier 1 support to staff and vendors, ensuring quality customer service and effective communication.

FitnessHealth CareNon Profit

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Fosters an inclusive and engaged environment through teamwork and collaboration

Ensures patients and families have the best possible experiences across the continuum of care

Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created

Behaves in a mindful manner focused on self, patient, visitor, and team safety

Demonstrates accountability and commitment to quality work

Participates actively in process improvement and adoption of standard work

Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities

Knows and adheres to organizational and department policies and procedures

Demonstrates quality customer service in determining the customer’s issue by analyzing the symptoms and figuring out the underlying problem

Assists in communicating effectively to team members, other IT departments, IS Leadership, and Customers using both verbal and written skills

Strive for 1st Call Resolution by sorting through the possible solutions available using the knowledge management tool and referencing Knowledge Based Articles

Follows Information Services methodologies, processes, policies, and procedures

Provide quality customer service by accurately creating or updating incident and service request tickets and knowledge articles

Demonstrates ability to query information from the Service Desk Ticketing system

Administers network and application security access in compliance with documented standards and procedures

Assists in the appropriate escalation of Incidents and Events to other teams

Identify with a sense of urgency and escalate issues to Management

As necessary, assist IS Management or MOC with the timing of the Downtime Messaging, gathering updates and sending the Downtime Messages following the Service Desk Downtime Notification Procedure

Actively participates in team development, employee engagement activities, and in accomplishing department goals and objectives

Performs daily activities with enthusiasm and professionalism

Adheres to LRH policies and Service Desk SOP to document daily activities for individual time reporting and call center metrics (including logging in and out and accurate routing status)

Qualification

Customer Service SkillsTechnicalAnalytical skillsCommunication SkillsCompTIA A+ CertificationIT related degreeTeamwork skillsContinuous improvement mindset

Required

Bachelor Degree

IT related

Technical and analytical critical thinking skills

Customer Service Skills

Communication Skills – both verbal and written

Teamwork skills and the ability to work well with others

Shows a strong desire for learning and continuous improvement

Preferred

<1 year hands-on experience providing IT Support OR 1+ years hands-on experience providing end-user support Customer service experience

If New Employee, CompTIA A+ Certification. Requirement to at a minimum pass 1st part (Core) within 6 months of employment

Benefits

Active - Benefit Eligible

Accrues Time Off

Company

Lakeland Regional Health-Florida

Glassdoor3.9

At Lakeland Regional Health, we place people at the heart of all we do.

Founded in 1916

Lakeland, Florida, USA

5001-10000 employees

http://mylrh.org/

H1B Sponsorship

Lakeland Regional Health-Florida has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)