Apply on Employer Site

Lakeland Regional Health-Florida · 14 hours ago

Systems Analyst II - Patient Experience & Pharmacy Systems

Lakeland, FL

Full-time

Onsite

Mid Level

$92K/yr - $116K/yr

Lakeland Regional Health is a leading medical center located in Central Florida, dedicated to providing high-quality care to its diverse patient population. The Systems Analyst II role focuses on designing information systems that meet user needs while ensuring quality customer service and effective communication with end users.

FitnessHealth CareNon Profit

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Fosters an inclusive and engaged environment through teamwork and collaboration

Ensures patients and families have the best possible experiences across the continuum of care

Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created

Behaves in a mindful manner focused on self, patient, visitor, and team safety

Demonstrates accountability and commitment to quality work

Participates actively in process improvement and adoption of standard work

Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities

Knows and adheres to organizational and department policies and procedures

Identifies opportunities for activities related to team development, employee engagement activities, and achievement of department goals and objectives

Demonstrates knowledge of all equipment and systems/technology necessary to complete duties, which includes providing end user support

Serves as an information system consultant within the IS department and for direct customers. This includes gathering business requirements and being a primary resource for supporting assigned areas of an application. With input from department experts is able to formulate solutions based on the requirements

Participates in the ongoing maintenance of system applications, required security profiles, tables, and databases. Serves as primary resource on project work and/or change/incident/request ticket work for their assigned areas of responsibility

Proactively facilitates communication with areas of responsibility and within the department. Creates relationships built on trust and results with customers

Follows Information Services methodologies, processes, policies, and procedures. Including but not limited to change management, documentation, and issue resolution. Available resource for training and mentoring of other team members

Serves as a project lead analyst, coordinating and implementing small to medium IT solutions within the department and/or as a primary ticket analyst. A project lead analyst includes developing the project plan, tracking project status, communication planning and implementation of deliverables. A primary ticket analyst includes completing complex incident, problem, request and change tickets. It includes communicating with all necessary parties to complete tickets and meeting SLA standards. It is important to note that an analyst will have duties in both projects and ticket implementations, but one may be more emphasized over the other

Creates and utilizes unit based and integrated test scripts and test plans. Creates build documentation for change tickets and/or projects. Creates current and future state workflow documentation for change tickets and/or projects. Serves as Testing Lead

Demonstrates an understanding of all the solutions they support through application build, testing, and configuration. Has a broad understanding of solutions supported by the team

Demonstrates the ability to make both business process and system recommendations based on business problems and organizational requirements

Qualification

Systems analysisApplication implementationBusiness analysisHealthcare operations knowledgeProject managementTroubleshootingITIL FoundationsPresentation skillsCommunication skillsTeamworkCollaborationTechnical documentationCritical thinking

Required

Bachelor Degree

Business Administration, Health Administration, Information Systems, Information Technology or related field

Prior experience with systems analysis, troubleshooting and working in a team environment to implement new processes and Information Technology systems

Presentation skills

Advanced level of business and analytical critical thinking skills

Excellent communication skills

Experience in build, implementation, and configuration of an application

Preferred

Master Degree

MBA preferred. Further related degree in computer science or related information systems field preferred

Healthcare or business related experience

Knowledge of healthcare operations

ITIL Foundations

Company

Lakeland Regional Health-Florida

Glassdoor3.9

At Lakeland Regional Health, we place people at the heart of all we do.

Founded in 1916

Lakeland, Florida, USA

5001-10000 employees

http://mylrh.org/

H1B Sponsorship

Lakeland Regional Health-Florida has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)