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Excite Credit Union · 17 hours ago

Financial Service Representative (Teller)

Wilmington, NC

Full-time

Onsite

Entry Level

$17/hr - $20/hr

1+ years exp

Excite Credit Union is seeking a Financial Services Representative (FSR) to provide a winning service experience for Members and Non-Members. The FSR will be responsible for efficiently processing transactions, delivering exceptional service, and building strong Member relationships while adhering to company policies and procedures.

CommunitiesFinancial ServicesNon Profit

Responsibilities

Responsible for proper operation of a cash drawer and for accurately balancing the cash drawer, checks, all negotiable items and vouchers at the end of the work shift

Handles all negotiable items, such as cashier’s checks, money orders, gift cards and temporary checks, US Savings Bonds, etc. in an accurate and efficient manner

Makes effective referrals to other specialists when appropriate

Performs Financial Center opening and closing duties as assigned

Deliver exceptional Member service by actively supporting the Purpose, Values and Strategies of Excite Credit Union

Represents the credit union to the Member in a courteous and professional manner. Is responsible for prompt, efficient and accurate service in processing all Member requests

Build strong Member relationships by providing information and education regarding Credit Union products and services

Promptly resolves Member requests and complaints in a respectful, caring and satisfactory way

Stays abreast of company policies and procedures, promotional campaigns and regulatory compliance related to job functions

Perform other duties, as assigned