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Woodforest National Bank · 12 hours ago

Retail Branch Manager

Charlotte, NC

Full-time

Onsite

Senior Level

5+ years exp

Woodforest National Bank is a nationally recognized award-winning bank focused on building relationships and serving communities. The Retail Branch Manager I is responsible for the growth of consumer and business customer relationships, community engagement, and instore partner relationships, while delivering exceptional customer experiences.

Banking

Responsibilities

Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer

Must be a “Keeper of the Woodforest Culture” and possess the ability to create energy around Retail objectives and initiatives

Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region

Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships

Proactively grow business deposits and loans through inside and outside business calling

Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers

Embrace and lead a technology driven customer experience

Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner

Inspire and lead team members to reach their full potential

Demonstrate flexibility to perform every other duty as assigned

Qualification

Sales experienceCustomer service experienceTeam leadershipCommunity engagementOrganizational skillsProblem-solvingInterpersonal skillsFlexibility

Required

5 years of relevant and transferrable sales and/or customer service experience

OR a Bachelor's degree and 3 years of relevant and transferrable sales and/or customer service experience

1 year of experience leading and directing the activities of a sales team is required

Must be a “Keeper of the Woodforest Culture” and possess the ability to create energy around Retail objectives and initiatives

Must be proactive when seeking business outside of the branch

Inspired, goal oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales

Must be open to direct coaching and feedback

Ability to work flexible or extended working hours to meet business needs; demonstrated reliability

Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members

Knowledge of/or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in as sales and service process

Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines

Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail

Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports

High School Diploma or equivalent required