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Federal Signal Corporation · 1 day ago

Customer Service Rep

Rugby, ND

Full-time

Onsite

New Grad, Entry Level

$20/hr - $24/hr

Federal Signal Corporation is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. They are seeking a Customer Service Representative to assist customers with order inquiries, provide accurate estimates and quotes, and ensure a professional representation of the company at all times.

Consumer ResearchElectronicsManufacturingSecuritySoftware

Growth Opportunities

Responsibilities

Research questions regarding order status, lead times, pricing

Interpret specifications and completing accurate estimates/quotes in a timely manner

Enter customer orders accurately, verifying pricing, and scheduling on the date requested by the distributor

Assist customers in filling their loads to maximize freight

Provide information for Parts and Accessory Sales and Operator/Installation Manuals

Represent the company in a professional and courteous manner at all times

Communicate ideas and concerns related to Rugby and the sales department in a timely manner

Look for opportunities to positively affect gross margin & implementing them when appropriate

Other duties as assigned that will impact the department and Rugby Mfg

Qualification

Customer service experienceCommunication skillsMicrosoft OfficeTechnical reasoningInterpersonal skillsDetail orientedTeam player

Required

High school or some college courses in a field related to business or equivalent experience

Ability to deal effectively and professionally by phone with customers promoting a positive company image

Strong communication/presentation skills

Exceptional interpersonal skills

Proficiency in computer applications (Microsoft Office)

Strong technical reasoning and independent decision-making skills

Detail oriented, highly organized, and able to remain focused in all environments

Ability to attend and participate in required company meetings

Must be a team player that maintains high integrity

Preferred

Previous customer service experience preferred

Preferred basic understanding of truck chassis, basic hydraulics and related equipment, but not required

Company

Federal Signal Corporation

Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live.

Founded in 1901