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The Woodlands Area Chamber of Commerce · 10 hours ago

Director of Member Experience

The Woodlands, TX

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

The Woodlands Area Chamber of Commerce is seeking an energetic, organized, and member-focused Director of Member Experience to lead the delivery of a high-touch, engaging, and value-driven experience for our members. This role is responsible for ensuring Chamber members fully understand, access, and benefit from the programs, services, and opportunities available through the Chamber, while overseeing core engagement touchpoints.

AdvocacyAssociationCommunitiesEventsLocal BusinessMarketingNon ProfitProfessional NetworkingSmall and Medium Businesses

Responsibilities

Lead the delivery of a high-touch, engaging, and value-driven experience for members

Ensure Chamber members fully understand, access, and benefit from the programs, services, and opportunities available through the Chamber

Steward members through their first 100 days and beyond, helping them become active, connected, and invested in the Chamber

Oversee many of the Chamber’s core engagement touchpoints, including monthly events, committees, ribbon cuttings, and volunteer-led initiatives

Qualification

Customer serviceRelationship managementCRM systemsMicrosoft OfficePublic speakingVolunteer managementOrganizational skillsVerbal communicationWritten communication

Required

Bachelor's degree or 5+ years' experience in customer service, membership-based organizations, or relationship management

Proficiency in CRM systems, Microsoft Office, and the internet

Candidate must possess a professional demeanor with a positive attitude

Strong verbal and written communication skills

Ability to organize efficiently

Must be outgoing, energetic, able to multi-task and enjoy working with the public

Polished public speaking ability is required

Able to establish and maintain effective working relationships with other departments, senior influencers, current and prospective members, affiliates, volunteers and teams

Will need to be available for before or after work hours as needed for meetings and events