Customer Service Representative jobs in United States
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CollisionRight · 9 hours ago

Customer Service Representative

positionEvansville, IN
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

CollisionRight is a company focused on restoring confidence and pride for customers through exceptional service in collision repair. They are seeking a Customer Service Representative who will be the first point of contact for customers, ensuring a positive experience throughout their repair journey.

Automotive

Responsibilities

Warmly greet customers in person and over the phone
Answer calls quickly & professionally (within 2 rings)
Assist customers with questions, insurance info, and repair process details
Maintain a positive, professional, calm demeanor—even when customers are stressed
Help customers complete information sheets and ensure details are entered accurately
Notify Estimators when customers arrive and ensure files are prepared
Coordinate and set up tows and rentals with providers like Enterprise or Hertz
Prepare tow sheets, organize customer files, and maintain front office cleanliness
Collect payments and document transactions when vehicles are delivered
Manage the company calendar to ensure estimator availability
Order office supplies and maintain a smooth workflow for the team

Qualification

Customer service experienceCommunication skillsOrganizational skillsAttention to detailCalm demeanorSolution-focusedComputer proficiency

Required

High school diploma or GED required
1+ year of customer service experience (automotive industry a plus, not required)
Strong communication skills and a friendly, professional demeanor
Ability to remain calm, patient, and solution-focused with distressed customers
Comfortable using computers and office systems
Strong organizational skills and attention to detail

Benefits

Competitive pay and bonus opportunities
Paid holidays, floating holidays & PTO
Comprehensive health, dental & vision insurance
Company-paid life insurance
Supplemental life & disability coverage
401(k) with company match
Paid parental leave
Paid training & ongoing development opportunities

Company

CollisionRight

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CollisionRight is a leading regional provider of auto body collision repair services.
dateFounded in 2020
location
Columbus, Ohio, USA
people-size1001-5000 employees
web-link
https://collisionright.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
CenterOak Partners
2024-01-30Acquired
2023-03-01Debt Financing
2020-11-17Private Equity

Leadership Team

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Kevin Burnett
Chief Operating Officer
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Recent News

FinSMEs
CollisionRight Receives Investment from Summit Partners
2024-04-07
PE Hub
Summit Partners buys auto body repair services provider CollisionRight from CenterOak
2024-04-07
Automotive News
Collision shop consolidator eyes expansion
2024-04-07
Company data provided by crunchbase