Technical Support Engineer Manager jobs in United States
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HackerRank · 1 week ago

Technical Support Engineer Manager

positionHybrid in Santa Clara, CA
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$180K/yr - $185K/yr
date4+ years exp

HackerRank helps thousands of companies hire developers based on their skills and nurtures a community of developers to upskill themselves. The Technical Support Engineer Manager will lead a team that tackles complex integrations and delivers exceptional customer experiences.

EmploymentRecruitingService IndustrySkill Assessment
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Lead and develop a team of Technical Support Engineers based in AMER
Partner with Product, Engineering, and GTM to resolve systemic issues and drive automation that improves the customer experience
Drive operational improvements to enhance the team's efficiency and organization
Lead from the front, jumping into complex issues and escalations as needed

Qualification

Technical support managementAPI proficiencyAutomation implementationOperational improvementsDeveloper toolsAssertive communicationTeam leadershipProblem-solving

Required

4+ years of experience in technical support or solutions engineering teams
2+ years managing technical support or solutions engineering teams
Strong operational rigor
Ability to thrive in complex, high-stakes environments
Assertive communication skills
Ability to influence decisively and drive accountability across functions
Hands-on and deeply technical
Comfortable with APIs, developer tools, and web applications
Ability to quickly master new products
Ability to lead from the front and set a high bar for execution
Ability to transform support teams into disciplined, high-performing engines of progress

Preferred

Experience with HR tech, ATS systems, or developer productivity tools
Proven success with hands-on implementation of AI or automation in support workflows
Background in global or 24x7 support operations

Benefits

Bonuses
Stock options
Benefits

Company

HackerRank

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Glassdoor3.9
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HackerRank provides a platform that helps companies to evaluate technical skills and create opportunities.
dateFounded in 2009
location
Mountain View, California, USA
people-size201-500 employees
web-link
http://hackerrank.com

H1B Sponsorship

HackerRank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)

Funding

Current Stage
Late Stage
Total Funding
$102.9M
Key Investors
Susquehanna Growth EquityJMI EquityKhosla Ventures
2022-03-29Series D· $60M
2018-02-13Series C· $30M
2014-06-13Series B· $9.2M

Leadership Team

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Vivek Ravisankar
Co-founder & forward-deployed CEO
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Harishankaran Karunanidhi
Co-founder
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Company data provided by crunchbase