Pollo Tropical · 10 hours ago
Team Leader - Homestead
Miami, FL
Part-time
Onsite
New Grad, Entry Level
0+ years expPollo Tropical is a restaurant chain that emphasizes a vibrant and engaging work environment. The Team Leader in Training (TLIT) position prepares individuals for shift leadership by providing hands-on experience in restaurant operations while supporting essential aspects of daily management.
Food and Beverage
Responsibilities
Learn to supervise and guide hourly team members during assigned shifts to ensure product quality, efficiency, and exceptional guest service
Assist in planning and overseeing shift responsibilities while learning safety, food safety, sanitation, and security procedures
Support team engagement by practicing coaching, communication, and motivation techniques
Observe and participate in daily pre-shift meetings (huddles) to align on goals, service standards, and operational priorities
Model high standards of guest service and assist in resolving guest concerns with urgency and care
Learn to maintain regulatory and company compliance, and support facility cleanliness and equipment upkeep
Foster a safe and inclusive work environment by observing and reporting team or guest incidents promptly
Assist with basic administrative tasks including scheduling, inventory checks, and cash handling procedures
Shadow leadership during team member development activities, including training and onboarding
Practice proper decision-making in high-pressure environments and develop problem-solving abilities
Demonstrate adaptability, curiosity, and a positive mindset while learning in a dynamic team setting
Follow all company policies and perform other duties as assigned
Qualification
Required
Must be at least 18 years of age
High school diploma or GED required
6 months of experience in the restaurant industry, preferably in a team support or leadership role
Strong verbal and written communication skills in English
Desire to grow in leadership, build team development skills, and contribute to operational excellence
Basic computer skills
Preferred
Familiarity with technology systems, including Outlook, internal company tools, and HRIS platforms preferred
Excel knowledge preferred
Company
Pollo Tropical
Pollo Tropical is a tropical food themed dining restaurant. It is a sub-organization of Fiesta Restaurant Group.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$230MKey Investors
Bain Capital
2024-12-10Debt Financing· $230M
2023-01-01Private Equity
Leadership Team
Ron Curtis
Chief Restaurant Officer
Recent News
2024-12-16
Company data provided by crunchbase