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Sprouts Farmers Market · 10 hours ago

Service Manager

Corpus Christi, TX

Full-time

Onsite

Mid Level

Sprouts Farmers Market is a rapidly growing neighborhood grocery store chain focused on healthy living and customer service. The Service Manager is responsible for ensuring overall customer satisfaction by leading front-end operations and managing a team dedicated to providing superior service in a fast-paced environment.

Food ProcessingMeat and Poultry

Responsibilities

Positively shape the culture in the store by modeling the leadership behaviors aligned to Sprouts values

Consistently drive customer satisfaction by ensuring team members provide superior customer service throughout the store

Demonstrate product knowledge when assisting customers when working with team members

Listen to and resolve customer complaints in compliance with company standards

Champion the activity and results surrounding the customer service surveys and portal

Consistently demonstrate a positive attitude, leadership and organization skills, time management skills, willingness to learn new products, and help educate customers

Communicate standards, expectations, policy changes, and product knowledge to the team members.Coordinate and execute Team Member Appreciation Week, Team Member of the Month, and other reward and recognition programs

Organize in store hiring events, interviews and build candidate pipeline in partnership with Region Talent Advisor Specialist

Responsible for hourly team member staffing, scheduling, training, and developing team members as well as managing discipline and performance appraisals for areas of responsibility

Celebrate store successes and identify/address opportunities for improvement

Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers

Lead front end operations, ensure department records, and cash handling/accounting comply with legal and company policies and procedures

Manage team member concerns and conflict through proactive and clear discussions

Facilitate career development conversations in the store and support movement across the organization in stores, store support and distribution centers

Communicating sales promotion information to cashier team ensure proper execution and customer satisfaction

Provide and receive constructive feedback and direction for effective communication and collaboration with others

Accountable for proper posting of store signage (compliance, sales event, holiday, and door signage)

Execute company programs to ensure the profitability of store operations and customer satisfaction in compliance with company safety, labeling, health, and weights and measures standards

Keep the department and work areas clean, sanitized, and organized, including tables, floors, walls, and display cases

Foster a positive and engaging work environment while adhering to all safety, health, and compliance regulations

Assist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with particular attention paid to code dates

Help build and maintain displays on the sales floor, compliant with company programs and standards

Help verify accurate labeling and pricing on all products, oversee price changes, and remain up to date on sale prices

Communicate temperature failure of cases, shelves, and storage areas to Store Manager

Confidently and effectively address emergencies, crises, equipment failure, and resolve any issue that may crop up

Flexible to perform other related duties as assigned

Qualification

Customer serviceLeadershipTeam managementMicrosoft OfficeBookkeeping/accountingPerformance appraisalsAnalytical skillsCommunication skillsProblem-solvingTime management

Required

Be at least 21 years of age

Have a high school diploma or equivalent, a degree in business management, marketing, retailing, communications, advertising, or related field preferred

Have demonstrated success leading total building operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performance appraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, and merchandising

Professional communication skills, both written and verbal, along with attention to detail, analytical, and solution-focused decisiveness

Be proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resources software

Be flexible to work a schedule that changes based on business needs, including nights, weekends, and holidays

Able to lift 60 pounds between 15 inches and 70 inches above the ground, lifting heavier items is required occasionally

Pushing and pulling racks and U-boats of merchandise is common throughout a typical day. Push and pull force required ranges from 80 pounds to 100 pounds

Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, and transfer items horizontally

Wear PPE consistent with the task assignment, including but not limited to non-slip, closed-toe shoes, long pants, and gloves (latex and or cut-resistant)

Tools and equipment used include, but are not limited to, phone, computer, mouse, keyboard, ovens, freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, and pallet jacks