Customer Service Supervisor jobs in United States
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Ollie's Bargain Outlet, Inc. · 10 hours ago

Customer Service Supervisor

positionTopeka, KS
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date1+ years exp

Ollie's Bargain Outlet, Inc. is a retail company focused on delivering value and a positive customer experience. The Customer Service Supervisor is responsible for leading the front-end operations and ensuring customer satisfaction while managing a sales team.

ConsumerFood and BeverageRetail

Responsibilities

Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty
Resolve customer service issues including answering questions, assisting to complete transactions, and communicating customer requests to Team Leaders when necessary
Ensure that all product at the front end is merchandised per the visual merchandise standards
Ensure that the front-end, entrance, and exterior of the building are maintained properly
Ensure that front end operations, store standards, and company programs meet all operational expectations
Assist with developing, evaluating, and supervising front end Associates
Complete any additional responsibilities and/or duties as assigned

Qualification

Retail experienceCustomer interactionProblem resolutionPositive attitudeTeam leadership

Required

Ability to work evenings, weekends, and holidays on a regular basis
Must have a positive attitude and the ability to interact well with others
Ability to lift and carry up to 50 pounds
Ability to push and pull up to 35 pounds
Ability to stand for extended periods and work in a safe manner

Preferred

Minimum of one to two years' retail experience in a mid-size to large retail service-oriented business

Benefits

Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
401K, generous company match with immediate vesting.
Strong career growth & talent development culture.
20% associate discount on all Ollie's purchases.
Vast array of voluntary benefits.

Company

Ollie's Bargain Outlet, Inc.

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Harrisburg, PA-based Ollie’s Bargain Outlet is one of America’s largest retailers of closeouts, excess inventory and salvage merchandise.
dateFounded in 1982
location
Harrisburg, Pennsylvania, USA
people-size5001-10000 employees
web-link
https://www.ollies.us/home.html

Funding

Current Stage
Late Stage
Total Funding
unknown
2003-08-07Undisclosed

Leadership Team

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Eric van der Valk
Chief Operating Officer
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Andre Dickemann
Chief Logistics Officer
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Company data provided by crunchbase