EMSAR - Equipment Management Service and Repair · 10 hours ago
Field Service Engineer I - Philips FCO
Dallas, TX
Full-time
Onsite
Entry, Mid Level
2+ years expEMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. The Field Service Engineer I role is responsible for on-site technical support, including testing, calibration, installation, and repair services on various equipment, while ensuring customer satisfaction and adhering to quality practices.
Health CareMedicalMedical Device
Responsibilities
Provides on-site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment
Establishes and maintains close communication with assigned customers to ensure maximum operational visibility
Provide intermediate level of engineer support and service work
Responsible for customer satisfaction pertaining to services provided
Responsible for following quality practices specified by EMSAR and product vendors
Manages assigned work orders and document all facets of the work product in EMSAR’s Computerized Maintenance Management System (CMMS)
Provides accurate and timely reporting of service status and escalations pertaining to services
Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment
Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to preform work tasks
Promotes teamwork and cooperation between EMSAR associates and partner staff
Works regularly with the appropriate dispatcher for work assignments
Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment
May operate onsite to dedicated client facility
May provide on the job support to entry-level technicians
Follows client quality requirements pertaining to services provided
Supports and applies appropriate quality system processes
Performs additional duties as needed and/or assigned by supervisor/manager
Qualification
Required
High School diploma or equivalent
2-4 years' technical experience
Valid driver license and liability insurance
Ability to drive personal, fleet and/or rental vehicles
Associates degree or higher and/or Trade school degree
1+ years technical experience (internship, externship, apprentice is acceptable)
Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures
Limited field service and/or technical experience
Intermediate level technical skills
Excellent verbal and written communication skills
Effective communication that results in positive internal/external relationships
Ability to prioritize and plan activities and uses time efficiently
Knowledge of commonly-used concepts, practices, and procedures as a field service engineer for any one, or more, divisions
Works independently with some direct supervision
Company
EMSAR - Equipment Management Service and Repair
EMSAR is a medical device company specializing in emergency and medical equipment repair services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tim Newman
President & Chief Financial Officer
Jonielle Dedman, MBA
Chief Operating Officer
Company data provided by crunchbase