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Unison Health · 11 hours ago

Technical Support Specialist

Toledo, OH

Full-time

Onsite

New Grad, Entry Level

Unison Health provides a mission-driven work environment focused on staff support, professional growth, and work-life balance. The Technical Support Specialist serves as the first point of contact for EHR support needs, providing IT technical assistance and ensuring optimal system performance and user satisfaction.

Health CareHealth DiagnosticsMedicalNon ProfitPrimary and Urgent Care

Responsibilities

Respond to general support requests with professionalism and urgency

Assist with the maintenance and troubleshooting of telehealth solutions, including associated hardware and user accounts

Consult with staff to determine needed workstation hardware and request approvals per agency procedures

Assist with maintaining accurate documentation including Standard Operating Procedures, How-To material, and IT asset inventory

Support all efforts to ensure operational efficiency, data and organizational security, privacy, and configuration standards

Collaborate with IT team members and external partners to ensure efficient operation and timely issue escalation

Provide backup support to other IT roles as needed

Qualification

EHR supportWindows operating systemsSQLHardware installationCustomer serviceTroubleshootingDocumentationTeamwork

Required

Associate's or Bachelor's degree in Information Technology, Health Informatics, Computer Science, or related field preferred; equivalent work experience or technical certifications acceptable

Experience providing technical support for EHR systems (user support, troubleshooting, basic configuration) preferred

Familiarity with SQL, reporting, or willingness to learn basic concepts

A working knowledge of Windows operating systems, desktop/laptop hardware, and Microsoft Office applications (Excel, Word, PowerPoint)

Experience with hardware installation, networking fundamentals, and workstation maintenance a plus

Ability to communicate effectively (oral and written) with users of varying technical skill levels

Strong customer service orientation; patient, detail-oriented, and able to follow established procedures

Ability to troubleshoot logically, document issues thoroughly, and maintain confidentiality

Must be able to work independently and as part of a team

Valid driver's license and reliable transportation; ability to travel between sites as necessary

Occasional evening or weekend work may be required

Benefits

Paid Time Off (PTO) Starting at 16 Days/Year

Medical with federal minimum deductibles

Dental and vision coverage

Retirement planning and employer contribution

Company

Unison Health

Unison Health is a nonprofit organization that offers primary care, alcohol & drug treatment and mental & behavioral healthcare services.

Toledo, Ohio, USA

201-500 employees

https://www.unisonhealth.org/

Funding

Current Stage

Growth Stage

Leadership Team

Stacey Bock

CFO

Amy Kobold MBA, MA, LPCC-S

Chief Operating Officer

Company data provided by crunchbase