New Charter Group ยท 21 hours ago
Technical Account Manager
CT
Full-time
Onsite
Mid Level
$90K/yr - $90K/yr
3+ years expNew Charter Technologies is dedicated to providing best-in-class technology solutions to small-to-medium sized businesses across North America. The Technical Account Manager (TAM) serves as a trusted technical advisor, managing customer relationships, ensuring project success, and aligning technical solutions with business objectives.
AssociationCommunitiesLifestyleNon ProfitReal Estate
Responsibilities
Serve as the relationship owner for assigned customer accounts
Lead scope development and proposal creation, including defining technical requirements, deliverables, timelines, and assumptions in collaboration with internal teams
Participate in pre-sales calls to understand customer objectives, gather technical requirements, and present Cyber74 solutions
Support sales efforts by validating solution approaches, answering technical questions, and ensuring alignment between customer expectations and service offerings
Track and follow up on active pipeline opportunities, open proposals, and ongoing discussions to drive timely decisions
Manage project renewals, contract extensions, and recurring service engagements to ensure continuity of service and customer retention
Conduct regular customer check-ins and post-engagement follow-ups to ensure customer satisfaction
Act as the internal advocate for the customer by coordinating with delivery, engineering, and leadership teams to ensure successful execution
Ensure smooth handoffs from sales to delivery and from delivery into ongoing account management
Maintain accurate and up-to-date account, opportunity, and engagement information in CRM and internal tracking systems
Identify opportunities for upsell, cross-sell, or expanded services based on customer needs and engagement history
Represent Cyber74 at industry events, conferences, partner meetings, and customer forums as needed
Provide feedback from customers and partners to internal teams to help inform service improvements and strategic direction
Build strong professional relationships with customer and partner operating companies to support collaboration and long-term success
Qualification
Required
Serve as the relationship owner for assigned customer accounts
Lead scope development and proposal creation, including defining technical requirements, deliverables, timelines, and assumptions in collaboration with internal teams
Participate in pre-sales calls to understand customer objectives, gather technical requirements, and present Cyber74 solutions
Support sales efforts by validating solution approaches, answering technical questions, and ensuring alignment between customer expectations and service offerings
Track and follow up on active pipeline opportunities, open proposals, and ongoing discussions to drive timely decisions
Manage project renewals, contract extensions, and recurring service engagements to ensure continuity of service and customer retention
Conduct regular customer check-ins and post-engagement follow-ups to ensure customer satisfaction
Act as the internal advocate for the customer by coordinating with delivery, engineering, and leadership teams to ensure successful execution
Ensure smooth handoffs from sales to delivery and from delivery into ongoing account management
Maintain accurate and up-to-date account, opportunity, and engagement information in CRM and internal tracking systems
Identify opportunities for upsell, cross-sell, or expanded services based on customer needs and engagement history
Represent Cyber74 at industry events, conferences, partner meetings, and customer forums as needed
Provide feedback from customers and partners to internal teams to help inform service improvements and strategic direction
Build strong professional relationships with customer and partner operating companies to support collaboration and long-term success
Three or more years of experience in technical account management, solutions engineering, sales engineering, consulting, or a similar customer-facing technical role
Experience creating scopes of work (SOWs), proposals, or technical service documentation
Strong understanding of IT services, cybersecurity services, managed services, or consulting environments
Ability to translate business requirements into clear technical solutions and service offerings
Experience managing multiple customer accounts and priorities simultaneously
Strong written and verbal communication skills
Experience working with CRM platforms such as Salesforce or HubSpot
Preferred
A bachelor's degree in Cybersecurity, Information Technology, Computer Science, Information Systems, or a related field is preferred but not required
Professional certifications are preferred but not required. Cyber74 values practical, hands-on experience and the ability to effectively advise customers over credentials alone
Preferred certifications may include: CompTIA Security+, ITIL Foundation, Cloud fundamentals such as AZ-900, SC-900, MS-900, or AWS Cloud Practitioner
Candidates with partial, in-progress, or equivalent certifications are encouraged to apply
Highly motivated and eager to grow within offensive security
Highly organized and process-driven
Affinity for technology
Strong integrity with the ability to work in a highly confidential manner
Collaborative and flexible with a consultative mindset
Precise and detailed, delivering consistently high-quality results
Comfortable in a balance of tactical and strategic focus
Servant-hearted with a focus on improving the lives of our customers in every action and interaction
Company
New Charter Group
On 03 April 2018, New Charter Group merged with Adactus Housing Group to form Jigsaw Homes Group Limited.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase