Cole Health · 9 hours ago
Part-Time Afternoon Receptionist
Cary, NC
Part-time
Onsite
Entry Level
$15/hr - $17/hr
1+ years expCole Health is about bringing hope and changing lives in the community. The receptionist position is responsible for greeting clients, answering telephones, and maintaining daily schedules while ensuring a professional and welcoming environment.
Health CareMedical
Responsibilities
Greet clients. Give necessary documents to be completed at time evaluation or therapy to clients. Checking patients in Scheduler and contacts the necessary therapists when necessary. Collects and processes co-pays from clients, following standard work
Professionally answer and address all phone calls. Ensure calls are redirected accordingly. Check telephone messages for accuracy and follow up
Place appointment reminder calls to patients at the initial evaluation, 30 day visit, 6 month re-evaluation and treatments
Maintain front desk metric boards per standard work
Follow opening or closing procedures for the operation of the front desk
Maintains cleanliness and order in front desk, waiting area, bathrooms and kitchens. This includes maintaining stock of cards, client forms and brochures in the waiting room
Receive communication from Medicaid Authorization Coordinators and Patient Care Coordinators regarding Medicaid coverage and authorization status
Alert Medicaid Authorization Coordinators and Patient Care Coordinators to any changes in Medicaid coverage presented by parent/responsible party
Alert Patient Care Coordinators and Cole Financial Services to any changes in Commercial Insurance coverage or demographic information presented by parent/responsible party
Processes incoming faxes to proper person
Record client cancellations in Raintree Scheduler. Contact therapist of cancellation by telephone or in-person
Knowledgeable of organization personnel, nature of Cole Pediatric Therapy business and locations
Knowledgeable of all emergency procedures, and location of emergency equipment. In an emergency situation be prepared to call “911”. Also upon evacuating site transport emergency binder and appointment schedule out of office
Attend daily administrative meetings
Observe patient confidentiality and follow HIPAA guidelines
Advertising Attendance Reward Program
Rescheduling client appointments as make-ups
Assemble Client Welcome Packets. Two types of Welcome Packets must be maintained: one for Medicaid clients and one for Insurance clients
Update and Maintain Food log and any other compliance logs
Create new employee mailboxes
Faxing/sending by mail reports to physician offices and parents, and tracking receipt of physician signature on reports
Filing and scanning
Assist with training of other administrative team members as assigned by the Executive Office Manager
Carry out any other projects assigned by Executive Office Manager
Knowledgeable of organization personnel, nature of Cole Pediatric Therapy business and locations
Ability to provide accurate, high quality interpretation services under pressure
Ability to access reference material needed to carry out their interpretation duties
Skillful use of specialized terminology & ability to explain & communicate Therapeutic Procedures
Ability to handle therapeutic documents, terminology
Efficiency and strong team spirit
Flexibility with working hours
Command of the Speech, Occupational, & Physical therapy treatment Terminology
Ability to maintain good inter-personal relationships
Proficient in Microsoft program applications and strong clerical skills
Observes patient confidentiality and follows HIPAA guidelines
Serve as administrative back up when necessary
Carry out any other projects assigned by their supervisor
Qualification
Required
Team Player
Accuracy, Dependability, Friendly, Outgoing, Polite, Multitask
Microsoft Office – Expert Level
High School Diploma or equivalent
Flexible Hours
Preferred
Bilingual Spanish And English Preferred but NOT Required
Graduation from an accredited college with an associate degree preferred, and one year of interpreting, or any equivalent combination of related education, training and experience
Benefits
Part-time benefits ( dental, vision, LTD, STG, health savings plans, 401K match, paid time off and holiday pay)
Company
Cole Health
Cole Health is a medical practice company that provides pediatric therapy, rehabilitation, and ABA Services.
201-500 employees
H1B Sponsorship
Cole Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageRecent News
2024-11-06
Company data provided by crunchbase