Front Desk Supervisor - Brand New Hotel Opening! - The Union Hotel Flemington, A Tribute Portfolio Hotel by Marriott, Flemington, NJ jobs in United States
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Concord Hospitality Enterprises · 1 week ago

Front Desk Supervisor - Brand New Hotel Opening! - The Union Hotel Flemington, A Tribute Portfolio Hotel by Marriott, Flemington, NJ

positionFlemington, NJ
timeFull-time
remoteOnsite
seniorityMid Level
money$21/hr - $24/hr

Concord Hospitality Enterprises is opening a new hotel and is seeking a Front Desk Supervisor to lead the front desk team in providing exceptional guest service. The role involves ensuring a seamless experience for guests during their stay while managing a team and maintaining hotel standards.

HospitalityTourism

Responsibilities

Provide the highest quality of service to guests at all times
Check guests in and out efficiently and in a friendly manner
Handle guest mail and messages with professionalism and accuracy
Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
Take reservations and manage room blocks and special requests
Answer switchboard calls following proper telephone etiquette standards
Monitor room availability and assist AGM/GM with yield management and restrictions
Handle guest safe deposits per established procedures
Keep the lobby and desk area clean and presentable
Maintain thorough knowledge of emergency and security procedures

Qualification

Guest serviceLeadership skillsTeam managementCommunication skillsOrganizational skillsProblem-solvingMultitaskingNight Audit ExperienceLightspeed system experienceFlexibilityDetail-orientedInterpersonal abilities

Required

High school diploma or equivalent required
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to multitask and remain professional in a fast-paced environment
Detail-oriented with strong organizational skills
Flexibility to work varied shifts, including evenings, weekends, and holidays
Commitment to delivering outstanding guest service
Be comfortable handling guest issues and complaints and strong in providing solutions
Ensure the team is exceeding a host of hospitality metrics including Marriott's guest service scores, and guest request and contact platforms
Be the point of contact between the hotel guests and all the services the hotel has to offer
Lead a team of associates who will look to you to learn the operation in addition to the property management system

Preferred

hospitality or supervisory experience
Lightspeed property management system experience
Prior Night Audit Experience

Benefits

Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) program with company match
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities

Company

Concord Hospitality Enterprises

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Concord Hospitality Enterprises specializes in the fields of hotel development, third party acquisitions, and hotel revenue management.
dateFounded in 1985
location
Raleigh, North Carolina, USA
people-size5001-10000 employees
web-link
http://www.concordhotels.com

Funding

Current Stage
Late Stage
Total Funding
$16.73M
2025-10-28Undisclosed· $9.11M
2018-10-01Acquired
2014-11-10Series Unknown· $7.62M

Leadership Team

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Brian Cornell
Chief Information Officer
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