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Kitsap County Consolidated Housing Authority Inc. · 9 hours ago

Maintenance Operations Manager

Silverdale, WA

Full-time

Onsite

Senior Level, Lead/Staff

$31.69/hr - $33.62/hr

10+ years exp

Housing Kitsap is committed to providing affordable housing and building connections within the community throughout Kitsap County. The Maintenance Operations Manager provides operational leadership for the maintenance program across the agency’s affordable housing portfolio, ensuring timely, compliant, and cost-effective maintenance operations while overseeing maintenance personnel and work order management.

Property DevelopmentProperty ManagementReal Estate

Responsibilities

Lead and supervise the full maintenance team including scheduling, coaching, and performance management

Ensure unit turns are completed within the agency goal of 15 business days

Oversee daily operations of work orders and preventative maintenance across all properties

Coordinate closely with the Maintenance Procurement & Work Order Clerk to monitor inventory and supply needs, and to schedule and track work order assignments

Review, approve, and track maintenance purchasing and supply usage in alignment with budgetary goals

Provide technical guidance and hands-on support to technicians and regional leads as needed

Maintain accurate records of work completion, staff assignments, and unit readiness progress

Collaborate with property and asset management staff to identify long-term maintenance needs

Collaborate with the Director of Asset Management and the Director of Procurement and Operations to create scopes of work for vendors in support of RFP development and grant applications

Ensure staff follow safety protocols and receive appropriate training

Investigate and resolve maintenance-related resident complaints and service delays

Lead training sessions and ensure onboarding for all new maintenance staff

Track key performance indicators and generate reports on team performance, productivity, and unit readiness

Perform additional duties as assigned

Observe/follow guidelines on confidentiality rights of residents and respect their privacy

Maintain accurate record of hours worked and turn in timesheets and mileage records on schedule

Contribute to and support a positive, team-oriented work environment

Attend required training and agency meetings

Set and monitor measurable goals for unit turns, response times, and team productivity

Communicate regularly with the Director of Asset Management on maintenance operations and staffing

Collaborate with the Maintenance Procurement and Work Orders Clerk and Regional Leads to forecast needs and assign work efficiently

Facilitate regular team meetings to review progress and address challenges

Promote a respectful, inclusive, and team-oriented work culture

Provide feedback and recommendations on policy improvements and operational efficiency

Monitor maintenance expenditures and stay within approved budget limits

Approve purchase requests and verify compliance with procurement policies

Track use of agency tools and materials

Support long-term budget planning by identifying capital repair needs

Assist in developing and reviewing annual maintenance budgets in collaboration with executive leadership

Qualification

Residential maintenance expertiseSupervisory skillsYardi property management experienceLeadershipMicrosoft Office 365 proficiencyOSHA requirementsAffordable housing regulations knowledgeProblem-solving abilitiesTime management skillsOrganizational abilitiesCommunication skillsInterpersonal skills

Required

High School diploma or equivalent required

Ten years of experience in residential property maintenance including supervisory experience

Must have experience and be able to use the following modern office business equipment: computer, telephone; and other equipment as technology evolves and needs arise

Possession of, or the ability to obtain and maintain throughout employment, a valid Washington State driver's license with fully insurable driving record and auto insurance

Ability to pass a criminal background check for positions where the employee will or may have unsupervised access to children, developmentally delayed persons, or vulnerable adults

Expertise in residential maintenance including HVAC, plumbing, electrical, carpentry, and appliance repair

Proven leadership and supervisory skills

Strong problem-solving, time management, and organizational abilities

Proficient with Microsoft Office 365 applications including Excel, Outlook, and Teams

Experience working with Yardi property management/work order tracking system

Excellent communication and interpersonal skills

Knowledge of OSHA safety requirements and applicable codes

Familiarity with affordable housing program regulations (HUD, LIHTC, USDA-RD, HOME)